Reservation Agent 30h Weekends
Ce poste n'est plus disponible, mais il y a plus de Réservations offres d'emploi
Reservation Agent 30h Weekends

HiGuests

Publiée

Expiré

Reservation Agent 30h Weekends

À propos du poste

HiGuests is young start up that manages properties in short term rental. We manage everything around this process, from defining the distribution strategy and sales channels (booking, AirBnB, Expedia) to operate them in the cities that we are present (check in, cleaning, maintenance, guests’ services etc.). We operate in Dubai, Mumbai and Goa, and have headquarters in Barcelona.
We started 18 months ago and we are growing very fast.

We currently have a team of more than 50 people and growing. In order to cover our human resources needs, we are looking for a motivated all shifts Reservations Agent 30h Weekends.

PURPOSE OF ROLE
To ensure the smooth running of the reception desk at all times and to offer quick, efficient and professional service to staff and guests alike.
As a reservation agent, your attitude and behavior will always be scrutinized by staff and guests alike.

Main Duties and Responsibilities:
1. To assist check in and check out guest efficiently and proceed with a proper method of payment.

2. To be aware of daily functions and guest arrivals. To solve queries quickly and efficiently.

3. To liaise closely with colleagues, you are taking over the shift from regarding ready apartments, early arrivals, relocations, extensions, and discrepancies.

4. To make sure to follow administration policies and procedures.

5. To get verbal feedback from guest and encourage guests to leave reviews with booking agents or trip advisor.

6. To do your banking and declare any shortages or overages.

7. To ensure to finish your work before leaving your duty.

8. To follow the instructions given by your Managers at all times.

9. Answering telephone and responding to email requests.

10. To advise guests of apartment facilities and services, and those in local areas

11. To communicate to your line manager of any complain during your shift.

12. Understand the needs of the potential guests and guide them to book the location and the place accordingly. Always thinking on maximise profits.

13. As a sales agent you will work to achieve a target, you always need to handle the enquire independently to achieve goals.

14. Answer telephone and respond to email requests. Handling, online and offline Requests, Bookings.

15. Liaise closely with colleagues, regarding ready apartments, early arrivals, relocations, extensions, and discrepancies

16. Get a verbal feedback from guest and encourage guests to leave reviews.

17. Ensure to finish your work before leaving your duty.

18. Follow the instructions given by your Managers at all times.
  • Nombre de postes: 3
  • To specify in the interview
  • What we offer you? 1- Participate in the project ideation, planning and proposals 2- You'll get to work on projects from the beginning, that you feel them yours and make them grow with all the support you need. 3- Possibility to work with TOP people: with experience in start-ups, consulting, innovation, strategy... 4- We believe in innovation and pursuing great ideas! You will be able to give your opinion and make your ideas come to life 5- Multi-cultural and start-up environment 6- Be part of a fast-growing company 7- Career evolution opportunities
  • Département: Réservations

À propos de vous

Basic qualifications:
1- Degree in any of the following: Customer Service
2- High level in English (written and spoken). Other languages are a plus

Other requirements and preferred qualifications:
1- Excellent analytical and organizational skills
2- Strong attention to detail and problem-solving skills
3- Ability to work independently but reporting to your superior
4- Proactive and organized
  • Langue requise: Anglais. Espagnol est un plus

L'entreprise

The HiGuests family started when two friends from Barcelona realised the huge amount of hassle arranging all the logistics of renting properties on Airbnb. The HiGuests family work hard and are passionate about taking care of your home as though it were our own. Our customers will not be aware of the process, and we will ensure your guests enjoy the best stay possible.

Voir le profil
Expiré

Reservation Agent 30h Weekends

Barcelona, Espagne

Stage,Temps plein, Indéfini

Date de début du contrat:

Vous souhaitez découvrir quelque chose de différent ? Voir des emplois similaires