Guest Service Agent/Rooms Coordinator (Part-Time)

[{{ $ctrl._job.status.name | translate}}] Guest Service Agent/Rooms Coordinator (Part-Time)
Hilton Salt Lake City Center

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Description du poste

Job Summary

What''s great about this Position?

  • Part-time: 20-25 per week/Shifts will be primarily evenings, but flexibility, weekends, and holidays are required
  • $12.00 per hour starting
  • Up to 10 days of Paid Time Off per year
  • 401K
  • Travel perks: Stay at Hilton properties for as low as $35 per night.
  • Meal Discounts
  • Free access to the pool & fitness facility
  • Room for growth

What will I be doing?

As a Guest Services Agent/Rooms Coordinator, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel''s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Completes the pre-registration and registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate. 

  • Pre-blocks all specific accommodations and special requests at least 2 days prior to arrival. Prioritizes daily room assignments (i.e., Tours). 

  • Makes appropriate selection of rooms based on guest needs. Codes electronic keys. 

  • Non-verbally confirms the room number and rate. Provides welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate. 

  • Pre-blocks all guests with special requests.

  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We''re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We''re leaders in our industry and in our communities.
  • Teamwork - We''re team players in everything we do.
  • Ownership - We''re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!


Profil recherché

See description

Contrat
Temps plein
Lieu
Salt Lake City, UT, États-Unis
Département
Autre
Début
Dès que possible
Durée du contrat
Indéfini

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