Associate GDCM Property System Specialist
Ce poste n'est plus disponible, mais il y a plus de offres d'emploi
Associate GDCM Property System Specialist

Hilton

Publiée

Fermé

Associate GDCM Property System Specialist

À propos du poste

***This position is Remote based, except within the state of Colorado***

From smartphone capabilities like Digital Key to connected rooms that allow for integrated entertainment, temperature, and lighting controls, Hilton’s Global Technology team is responsible for creating the hospitality experience of the future – for our guests, owners, and Team Members. Through innovative technology development and deployment, this team ensures Hilton has the technology needed to support our continued global growth while remaining at the forefront of hospitality technology innovation.

What will I be doing?

As the Associate GDCM Property System Specialist, you will follow the approved implementation processes. You will successfully deploy and install Property, Sales, and/or Revenue systems to our hotel properties globally. You will provide remote/onsite training, system configuration, and troubleshooting. You will perform these implementation projects after the handover from the Manager or Senior Associate.

More specifically, you will:

  • Liaise with the hotel management team about remote/onsite activities, schedules, and training.
  • Execute the following scheduled activities: System Database Build, training, Hardware placement/setup, and System interfacing.
  • Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support tickets.
  • Provide communication with other Implementation team members, including shift and task scheduling.
  • Sign off on projects, providing wrap-up and handover as per the project plan and task list.
  • Maintain your development and onboarding plans, work with the Senior Associates and management team to achieve full exposure to all implementation project types.
  • Attend all internal departmental and training calls, actively participate in information sharing through approved channels.

What are we looking for?

We believe the success in this role will demonstrate itself through the following attributes and skills:

  • Superb communication skills (verbal and written)
  • Independent work ethic and collaboration skills to work as part of a team
  • Organization skills to ensure process improvement and implementation integrity.
  • Consistent record of accomplishments executing Hilton’s standard operating procedures
  • Shown success in a customer-facing environment (i.e., through satisfaction scores)
  • Proven track record of accomplishment as a systems installer

To fulfill this role successfully, you should demonstrate the following minimum qualifications:

  • Two (2) years of professional work experience in Technology or a related field
  • Three (3) years of Hotel experience using Property, Sales, or Revenue Systems daily
  • Solid understanding of our Company’s systems (PMS, CRS, downstream systems) and interfaces
  • Travel 50% of the time, both domestic and international

It would be helpful in this position for you to demonstrate the following capabilities and distinctions:

  • Bachelor’s Degree, or Associate’s Degree with six (6+) years of Technology related experience, or High School Degree/GED with twelve (12+) years of Technology related experience
  • Five (5+) years of professional work experience in Technology or a related field

What is it like working for Hilton?

Hilton is the world’s leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Fermé

Associate GDCM Property System Specialist

McLean, VA, États-Unis

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

Vous souhaitez découvrir quelque chose de différent ? Voir des emplois similaires