Hilton
Publiée
Guest Service Supervisor - FT
À propos du poste
Guest Service Supervisor - EN
Hilton Rotterdam is located in the city centre of Rotterdam. Our facilities include restaurant JAQ that offers a place to lunch, dine and relax.
Hilton Hotels & Resorts is one of the most recognized names in the industry. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travellers, we shape experiences in which every Guest feels cared for, valued and respected.
As Guest Service Supervisor, you report the Front Desk Manager. Examples of your tasks:
- Responsible for the day to day operation of the Front Desk, including porters and Executive Lounge.
- Prepare and guide the daily shift handover in order to obtain all the relevant information from the previous shift, including the volume of business, special guests, tasks to be clarified and completed and special events.
- Monitor results from QA & SALT and implement procedures to enhance results.
- Welcome and check in and check out Guests
- Know the emergency equipment, emergency phones, emergency alarms and procedures in the hotel and know what to do in case of emergency.
- Be familiar with the departmental and hotel targets regarding Rooms Revenue and Hilton Honors and use these as a focus for your work on a daily basis. Actively participate in the department up-sell incentive program in order to reach the departmental up-sell targets.
- Work as Journey Ambassador and take Duty shifts.
- Responsible for cash inventory allocated during shift and control of cash inventory of those team members on your shift.
- Control of reservations and room type availability during shift and upcoming period.
- Preparation and processing of group arrivals and departures.
- Work closely together with Team Members from all different departments to ensure guest expectations are met.
- Coaches and mentors (new) Team Members and carries out Personal Development Reviews conversations.
Are you communicative, flexible, fluent in Dutch and English and do you have relevant experience? We are looking for you! Apply and join our amazing team at the Hilton Rotterdam.
Hilton is #6 of Best Workplaces in the Netherlands: Multinational 2020!
Benefits
- Up to 30 nights per year highly discounted rates (staff rate) in all Hilton Hotels Worldwide, including 50% discount on F&B in restaurants managed by Hilton.
- Up to 70 nights per year highly discounted rates (Friends & Family rate) in all Hilton Hotels Worldwide
- 50% discount in F&B in restaurants managed by Hilton Netherlands
- Extensive development opportunities supported by our Learning & Development department.
- Travel allowance according to policy of Hilton Rotterdam
- Free use of fitness facilities
- Free Wi-Fi in hotel for Team Members
- Team Member restaurant
- Discount on health insurance of ‘CZ Zorgverzekeringen’
- Département: Relations client
Guest Service Supervisor - FT
Temps plein, Indéfini
Date de début du contrat:
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