Nail Technician

A Nail Technicians perform a variety of functions in a beauty salon or spa, including manicures and pedicures, nail tips, extensions, acrylics, wraps, and other treatments.

What will I be doing?

As a Nail Technicians perform a variety of functions in a beauty salon or spa, including manicures and pedicures, nail tips, extensions, acrylics, wraps, and other treatments.. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Perform basic manicure and pedicure services to clients and guests
• Build rapport with clients to retain them and maintain a full schedule
• Work towards the actualization of spa sales goals by selling appropriate products and services to clients and guests
• Maintain and report schedule accurately to manager or supervisor, and perform all treatments on services menu
• Perform various professional nail services for guests, and educate them about individual nail care needs
• Responsible for providing the highest quality of customer service to clients/guests
• Perform nail services following established guidelines for the service offering, and strive to fulfil guest expectations in the area of nail grooming, massage and exfoliation, and polish application
• Understand and use universal precautions when providing services, including assessing contraindications for guest before commencing all treatments
• Ensure the sanitary of all equipment, cleaning and disinfecting all tools on a daily basis
• Maintain and increase knowledge of nail care for both hands and feet and possess a complete knowledge of all spa services offered
• Understand and educate clients on the ingredients and product benefits for their nail care where applicable
• Exhibit a professional and well-groomed appearance every time
• Answer guests’ questions/inquiries in a knowledgeable and professional manner
• Promote other spa/salon services by suggesting to guests other beneficial treatments offered by the spa
• Begin and end all treatments within scheduled time-frame, as well as recommend product for home use or self-care
• Maintain inventory and inform Spa Director or Supervisor about product needs in a timely manner
• Accurately document treatment notes and maintain client cards when appropriate
• Attend scheduled meetings and professional trainings
• Safeguard customer experience and report any incidents or accidents to a member of the management team

What are we looking for?

A Nail Technician serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong interpersonal skills
• A nail technician is responsible for providing professional treatments and services for guests, including but not limited to manicures, pedicures and home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in accordance with company standards.
• Create Unique and tailored journeys for each guest by identifying guest requirements and expectations
• Advise guests of spa service programs, treatments and products available at the spa. Assist in promoting manicure, spa & body care products to guests and offer full product knowledge
• Ensure all treatment areas are fully set up before beginning a treatment according to standards and procedure
• Participate in on-going training, with assistance from your designated trainer and continue to study your skill
• Committed to delivering a high level of customer service
• Excellent grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Excellent attention to detail
• Relevant certificate
• Ability to work in a consistently professional and helpful manner
• Previous experience in a similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!