Resort Director Food and Beverage
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Resort Director Food and Beverage

Hilton

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Resort Director Food and Beverage

À propos du poste



A Resort Director of Food and Beverage  is responsible for managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

What will I be doing?

As a Resort Director of Food and Beverage, you will be responsible for the successful management and profitability of all food and beverage operations in the complex (hotel, villa, water park), including restaurants, bars, catering and banquet operations.  You will recruit, lead, develop and inspire the F&B team to consistently provide exceptional guest experiences and to maintain the highest standards of health, safety and hygiene.  Be an innovator and deliver best in class F&B experiences.

You will partner with the Culinary and Commercial teams to develop attractive F&B concepts, menus, promotions and services, in line with brand guidelines and the F&B trends of world’s leading dining destinations. You will prepare the F&B business plan and manage the F&B budget effectively to support achievement of the hotel’s commercial targets.  The Complex Food & Beverage Director is a key role in the complex leadership team. 

  • Manage all Food and Beverage Outlet operations
  • Develop, own and drive the F&B strategy plan in collaboration with all other hotel key leaders and regional specialists.
  •  Develop and achieve a commercial F&B business plan, considering market strategy, revenue generation, operating costs, profitability targets, business volumes and guest and team member experience, to support the hotel plan.  
  • Prepare and manage the F&B budget to achieve departmental and hotel targets.  This includes carrying out regular reviews of performance against budget targets, analyzing variations and taking corrective actions where needed, as well as providing accurate forecasts, FFE – restaurant upkeep and inventories.
  • Fully responsible for the management of all restaurants, bars, outlets, catering and banqueting operations. Monitor and review performance against targets, including revenue, costs, covers and guest satisfaction. Agree action plans with the F&B management team to improve performance, where needed.
  • Ensure the team delivers great guest experiences by maintaining consistently high service standards and product knowledge.  Review and act on guest feedback and take appropriate action to resolve guest complaints and improve guest loyalty.
  • Partner with the Executive Chef to develop attractive menus and promotions that provide guest value for money, in line with brand identity and concept guidelines.
  • Partner with the Commercial team on the F&B sales and marketing strategy and the development of new products and services.
  • Maintain good communication and work relationships in all hotel areas
  • Manage staff performance issues in compliance with company policies and procedures
  • Manage, train and develop the F&B service and commercial team to the highest level
  • Ensure maintenance, hygiene and hazard issues are dealt with in a timely manner
  • Be environmentally aware, adhere to sustainability programs part of Hilton 2030 goals
  • Focus on banquet operation, sales and development to maximize the revenue and ensure the property offers the best-in-class products and service. Constantly look for ways to make the customer experience more pleasant and productive.
  • Lead, develop and inspire the Food & Beverage team and create an environment where all Team Members can thrive.  Maintain effective people management practices, including coaching, performance management, talent development, succession planning, recruitment and effective training.  
  • Establish and maintain an efficient F&B workforce plan, identifying current and future workforce needs in line with business volumes, budgets, HR and compensation practices.
  • Ensure the F&B operations and team strictly comply with all applicable regulations, including health, safety and hygiene regulations; food safety training and certification; hospitality, food and beverage legislation; first aid, fire and emergency procedures; and hotel policies and procedures.  Ensure that potentially hazardous situations are identified, reported and rectified.  
  • With the Purchasing team, ensure efficient and cost-effective purchasing procedures and identify, evaluate and select suppliers where required.
  • Establish and maintain regular and effective communications with key stakeholders, including the F&B team, the hotel leadership team, suppliers, local authorities and customers.
  • Maintain comprehensive up-to-date product knowledge, including markets, current and future trends, ingredients, equipment and suppliers, and make appropriate adjustments to food and beverage plans accordingly.


What are we looking for?

A Resort Director of Food and Beverage  serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

We are looking for a mature, energetic and accomplished leader who is passionate about food and beverage, with at least 10 years’ experience in a similar role and an internationally recognized degree or diploma.

The candidate must demonstrate an in-depth knowledge and experience operating lifestyle and trendy restaurant concepts.  Upper upscale hotel experience of very large hotels and operating within internationally renowned restaurant groups would be a significant advantage.

  • Management /Director Food and Beverage experience
  • Able to meet financial targets
  • Ability to comply with all Food and Beverage brand standards
  • Ability to work under pressure
  • Excellent grooming standards
  • Willingness to develop team members and self
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams


It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Degree in relevant area
  • Passion for delivering exceptional levels of guest service


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands .  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

 

Fermé

Resort Director Food and Beverage

Doha, Qatar

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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