[{{ $ctrl._job.status.name | translate}}] Quality Manager
Hotel 5*


Description du poste

Hosco Talent Search is recruiting on behalf of one of the most beautiful 5 stars hotel in Paris for a Quality Manager.

The Quality Manager is responsible for implementing quality processes that meet the company's mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level.
This position champions the Quality function and builds support for change.

In that purpose, the Quality Manager will

• Conducts monthly audit to ensure compliance with company and brand standards
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Directs property quality efforts to address critical customer requirements.
• Assists with regional and/or company-wide implementation of company best practices.
• Ensures that management practices at all levels are aligned with quality tools by providing training (work closely with the Training Manager)
• Uses data collection methods to compile, display, track, and analyze defect trends.
• Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
• Analyzes issues and identifies trends.
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Profil recherché

Hospitality degree
At least 5 years experience in a luxury hotel environment in a management role
Strong operational experience in both F&B and Rooms
Good knowledge of hotel operations
Strong personality, charism, leadership skills
Well presented and well spoken
Hands on, creative
Temps plein
Paris, France
Anglais, Français
Dès que possible
Prise de poste au plus tard
août 2018

hosco Talent Search - A division of hosco

hosco Talent Search is a division of Hospitality Connection (hosco).

hosco Talent Search provides hospitality employers with a distinctive and highly efficient placement service for young talents in the industry. With a team composed of recruitment experts, hosco assists companies in the recruitment efforts of both interns, graduates and alumni.

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