Booking Agent · German Speaker

[{{ $ctrl._job.status.name | translate}}] Booking Agent · German Speaker
Hotelbeds Group

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Description du poste

Job number: HBG04381
Location: Palma, Spain
Business Unit: Bedbank
Department: Administrative / Business Support / Customer Services
Employee level: Business Support / Technical / Customer Services Roles
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Booking Agent

At a Glance

The main purpose of the role is to assist clients (TTOO, Travel Agencies and final customers) with any requirement, contact with suppliers and managing bookings according to Operations Department standards and processes, in order to cover and solve the needs of the clients in the most efficient way.

Key responsibilities

To assist calls and emails from clients with any requirement regarding bookings, manage bookings amending them or cancelling them according to the procedures stablished in the Department, provide information and advice of the products and contact with suppliers when is required.

Candidate profile

High School Diploma is essential Tourism University Degree is Desirable but not is a requirement. Excellent knowledge of English and German languages. Advance or excellent knowledge of any other language is desirable Strong knowledge of Office Package use Previous experience in Customer Service is desirable Previous experience in the Travel Industry is desirable

Company overview

By joining Hotelbeds Group you will be working for a leading global travel organisation at the forefront of the industry. With a clear strategy and business structure, we know what we want and how we want to get there, and this is evident across everything we do. You will experience an innovative, engaging and multicultural environment where you will learn the tricks of the trade from the best travel professionals around. You will also build strong and lasting business relationships across the globe. We actively encourage international mobility, so once you have joined us you will have lots of opportunities to develop your career across our multiple locations around the world and in our different units and brands. People have always been at the heart of our business and we actively encourage a culture that enables people to work together creatively. In summary, we offer a great environment in which to develop your future career. Our vision is to a play a leading role in reshaping travel with our industry partners. Our key business units are: • Bedbank: The Nº1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hotelopia • Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras. • Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives). • New Ventures: High-growth potential businesses, including TT Services (visa outsourcing), ROIBACK (online project & promotion management for hotels) and Carnect (car rental distribution).

Profil recherché

See description

Contrat
Temps plein
Lieu
Palma, Espagne
Département
Administration et général
Début
Dès que possible
Durée du contrat
Indéfini

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