Resort Representative Azores - German Speaker

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Hotelbeds Group

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Description du poste

Job number: HBG04169
Location: Região Autónoma dos Açores, Portugal
Business Unit: Destination Management
Department: Product Management
Employee level: Business Support / Technical / Customer Services Roles
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Key responsibilities

Duties may vary according to the type of guests that arrive with the tour operator but will typically include some or all of the following: • Meeting the guests at the airport; • Escorting guests to their accommodation; • Organising and hosting welcome meetings at the hotels where the guests are staying • Selling and organising excursions and other activities; • Selling car hire and other services; • Responding to clients' queries (this may involve being on duty for set times each day); • Handling client issues, such as: lost luggage or passports; allegations of theft or other crimes; problems with rooms; health problems, injuries or even deaths; • Dealing with unforeseen 'non-client' problems, e.g. flight delays, coach strikes, weather conditions; • Resolving any conflict with or between clients; • Establishing and maintaining relationships with local hoteliers, apartment owners, excursion agents and travel companies; • Maintaining an in-depth knowledge of the resort and the local area in order to answer clients' questions; • Accompanying customers on excursions and acting as a guide; • Taking part in and organizing daytime and evening entertainment; • Checking hotel standards and safety procedures; • Completing risk assessments and health and safety checks; • Keeping basic accounts and records and writing reports; • Experience in the use of Office Package (Excel, word, PPP) and Outlook. Candidate Profile: • A service and people orientated mind-set that will deliver our customer service. • Previous experience of working in customer service or sales advantageous • A confident and positive personality with the commitment to go beyond the norm. • Strong communication and presentation skills • Able to cope with ever-changing tasks and working hours in line with business requirements • Good knowledge of German a priority and English . Additional European languages advantageous

Profil recherché

See description

Contrat
Temps plein
Lieu
Açores, Portugal
Département
Autre
Début
Dès que possible
Durée du contrat
Indéfini

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