IHG Army Hotels
Publiée
Coordinator Group Reservations
À propos du poste
About us
Do you see yourself as a Reservations Group Coordinator? What''s your passion? Whether you are into tennis, shopping or karaoke, at IHG we''re interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we''re looking for more people like this to join our friendly and professional team.
Job Overview:
Coordinate the reservations, room blocks and contracts for large groups. Assist with on-site meetings as needed. Maintain group blocks, rooming lists and reservations in system.
Duties and Responsibilities:
- Prepare for each group''s arrival, prepare group history, billing information, deposits, filing VIP information, correspondence, etc.; interact with booking contacts as needed. Correctly record group rooms and revenue in property management system.
- Process all group reservation requests, changes and cancellations Edit and/or modify group block in system to ensure inventory, stay dates, cancellation policy, deposit requirement, and booking procedure are reflected correctly.
- Maintain accurate filing system for groups and ensure that each group block is traced.
- Create and update block notes to provide relevant data pertaining to all group reservations, and coordinate with other departments as needed to provide group reservation information and group needs as specified in contract.
- Provide and maintain reports and records of all groups during stay and after departure, and follow up on any inquiries.
- Stay abreast of current rates, rate changes and all promotions, current facilities, services, hours of operation, etc.
- Attend pre-meeting planning meetings or conferences as needed or requested.
- Respond to guest concerns or complaints. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
- Promote teamwork and quality service through daily communications and coordination with other departments.
- Perform other duties as assigned such as running daily reports, e.g. the cancellations, bookings, or arrivals reports.
Qualifications and Requirements:
High school diploma or equivalent and one year of experience as a reservationist, front desk agent, or relevant field of work, or an equivalent combination of education and experience. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
- Speak and listen usually while sitting
- Use a keyboard to type in reservation information
- Communication skills are utilized a significant amount of time when interacting with clients, guests and employees.
- Reading and writing abilities are utilized often when reviewing and processing guest reservations or daily reports.
- Basic mathematical abilities are used some of the time.
- Computer skills are required.
- May be required to work nights, weekends and/or holidays.
In return we will give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we will give you the room to be yourself. So what''s your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.
- Département: Réservations Autre
Coordinator Group Reservations
Fort Sam Houston, San Antonio, TX, États-Unis
Temps plein, Indéfini
Date de début du contrat:
Date d'entrée en fonction (au plus tard):