[{{ $ctrl._job.status.name | translate}}] Branch Manager Madrid
Indie Campers

Publiée

Description du poste

Main tasks:

Train, supervise and support location staff, including client assistants, cleaning/shuttle officers and trainees;
Schedule shifts, ensure timely and accurate operation;
Handle complaints and specific customers’ requests and troubleshoot emergencies;
Monitor stock and order depot supplies;
Receive and manage recurrent suppliers;
Perform all the supportive functions to make sure operations run smoothly, including delivering vans, check-in procedures and prepare vans.

Profil recherché

Proven work experience as a team leader in Hospitality or Customer Service Position (Hotel, Hostel, Rent-a-car) (mandatory)
Degree in Tourism or Hospitality (plus)
Fluent in English and language of the location you're applying for (mandatory)
Valid Driver's license and confidence to drive a campervan (mandatory);
Excellent organizational and multitasking abilities;
Outgoing and friendly with a gregarious personality and a natural talent for customer service;
Excellent communication and people skills;
Dynamic and proactive approach;
Availability for flexible schedules and hands-on approach to problems;
Problem Solver: Flexibility and availability for last minute challenges and ability to focus on customer satisfaction;
Responsible, organized and capacity for critical reflectio
Contrat
Temps plein
Lieu
Madrid, Espagne
Département
Tourisme
Langues
Espagnol, Anglais (facultatif)
Début
Dès que possible
Durée du contrat
Indéfini

Indie Campers

What started off as a 3 van rental company in Portugal, brought to reality in 2013 by 2 good friends, a Portuguese and an Austrian, has become Europe’s largest campervan rental company. With a fleet of over 800 vehicles, Indie Campers currently operates over 35 locations across Portugal, Spain, France, Italy, Germany, Netherlands, Belgium, Croatia , Iceland, Ireland, Great Britain and opening more destinations at any moment.

Aiming to provide travelers with the ultimate road trip experience, Indie Campers offers adventurers the opportunity to start their journey in one location and end it in any of our other depots. Indie Campers makes it easy for all keen explorers to effortlessly customize their trip and turn their holidays truly unique.

Further, Indie Campers shifts the hassle of travel planning towards a relaxed, personalized experience through the dedicated support of the bookings team. We provide travelers with authentic local tips and advice, highlighting special places for an unforgettable trip.

We are committed to delivering an exceptional customer experience, as well as outstanding care and support. We take great pride in working on consistently improving our product offering, as well as our complementary services. Indie Campers’ mission is to enable the freedom of movement, inspiring and connecting explorers worldwide with unforgettable European destinations. Driven by a deep passion for traveling and bold living, our keen desire is to restore authenticity and add a dimension of adventure to our travelers' journeys. Join the movement. Go Indie.

Join our team!
We’re a fast-growing, digital company with a talented team of professionals, taking the travel industry by storm. We’re also a tight-knit group of friends who love spreading the travel bug. And guess what — we’re hiring!

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