Chief Concierge
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Fermé

Chief Concierge

À propos du poste

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Chief Concierge you will lead the delivery of guest requests and enquiries to ensure complete guest satisfaction. You will also develop great working relationships with internal and external stakeholders. As a brand ambassador you will have to be a role model and you will sustain our InterContinental Life.

Guest experience
• Make sure our guests always get a warm welcome and a sincere farewell from you and your team.
• Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great.
• Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognize and record guest preferences.
• Resolve guest issues and use their feedback to improve guest satisfaction.
• Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants
• Make great guest relationships in a very short space of time.
• Effortlessly meet the diverse cultural needs of guests from around the world

People
• Manage daily staffing needs, plan and assign work.
• Develop your team and improve their performance through coaching and feedback and create performance and development goals for colleagues - recognizing good performance.
• Educate and train team members in compliance with state and local laws and safety regulations.
• Ensure your team have the tools and equipment they need to carry out their job properly.
• Train team members on systems, security and cash handling procedures and hotel services to quality standards.

Financial
• Help control hotel costs by managing the schedule according to occupancy and guest demands.
• Contribute to hotel revenues – e.g.. through tour and transportation bookings.
• Promote the hotel’s other businesses such as food, drinks, and Spas at every opportune moment.

Responsible business
• Make sure you and your team are aware of credit policies and accounting practices.
• Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests.
• Demonstrate daily guest discretion, ethical behaviour, privacy and confidentiality

Accountability
Yo will report to the Director of Operations and you will manage the concierge desk, bell desk, and doormen.

À propos de vous

What do we need from you?

• A university degree, preferably Tourism or Hotel Management.
• At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline.
• Must be a member of Les Clefs D’Or.
• Have an in-depth knowledge of the city including its local attractions, sights, restaurants, shopping centres and leisure activities.
• Fluent in English, Spanish and French is essential. Any additional languages - preferably Arabic, Chineese or Russian - would be great.
• At least one years’ experience as head of department or equivalent combination of education and experience.
  • Langue requise: Espagnol. Arabe, Russe et Cantonese sont un plus

L'entreprise

At InterContinental Hotels & Resorts we are dedicated to those who appreciate and enjoy the InterContinental Life - the glamour and exhilaration of fascinating places complemented with local wisdom.

The unique location of the InterContinental Barcelona, set in the heart of Montjuic - the cultural district - opens a variety of exciting options for our travellers to explore and enjoy the city as an insider.

The InterContinental Barcelona brings the discrete luxury of the brand to both, locals and travellers, by offering a modern design, an outstanding service and a vibrant gastronomic offer.

Our aim is to ensure that our amazing hotel is a home away from home for everyone seeking a magnificent experience.

To live up to our statement, we truly believe that the first step is to build an exceptional team full of talent and passion.

At InterContinental Barcelona you will be able to:
• Be yourself
• Bring in new new ideas, especially if they make our guests and / or colleagues happy.
• Develop your potential.
And from our side you will always have our support.

We are all very proud to be part of the InterContinental family and we would love to share our knowledge and experience with anyone eager to learn and make the difference!

Voir le profil
Fermé

Chief Concierge

Barcelona, Espagne

Temps plein, Indéfini

Date de début du contrat:

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