[{{ $ctrl._job.status.name | translate}}] Front Office Duty Manager (Dubai)
Jannah Hotels & Resorts

Publiée

Description du poste

Key Duties and Responsibilities
• Directs Front Office Operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all First Impression policies, procedures, standards and satisfaction of guests’ needs.
• Assists and supports all hotel departments in dealing with difficult guest situations, particularly those when the guest demands to “speak to the manager”.
• Coordinates First Impression duties with various departments such as Executive Office, Housekeeping, Sales and Marketing and Engineering to ensure that all guests are given friendly and caring service from their arrival until their departure according to Jannah procedures in a safe and secure environment.
• Maximizes hotel revenue by controlling room inventory, group blocking, packages, up selling Rooms, reinforcing the yield management.
• Maintains high visibility during peak period in order to ensure smooth running of operations, promotes good public relations, takes corrective actions and handles customers’ complaints to ensure their satisfaction.
• Keeps abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all front office staff are able to answer guest requests and questions.
• Identifies training needs, plans training activities and oversees their implementation for all front office sections. Follows up to ensure compliance and efficiency of training activities
• Selects, trains, develops, schedules and manages the performance of direct subordinates to ensure the efficient running of front office operations.
• Proactively find opportunities for innovative service delivery
• Approach each guest in a confident and welcoming manner
• Take personal responsibility for meeting guests needs
• Display a sense of determination when solving problems
• Ensure requests are followed through to the guests satisfaction

Profil recherché

Very Strong Customer Service Skills
Preferably candidates who are only in UAE
Firm Leadership Skills
Flexibility
Ability to multitask
5 Star Hotel Experience
Ability to perform under pressure
Can speak 2 to 3 different languages

Détails

Contrat
Temps plein
Lieu
Abou Dabi, Émirats arabes unis
Département
Réception
Langues
Anglais, Allemand (facultatif), Italien (facultatif), Russe (facultatif), Espagnol (facultatif)
Début
Dès que possible
Durée du contrat
Plus de 1 an

Jannah Hotels & Resorts

Jannah Hotels & Resorts born in United Arab Emirates raised in the Liwa desert, with hospitality lessons
learned from the Noble Bedouin, a glorious call for service has been answered.

Four values drew our path, Al Mizan (the balance), Al Daif (our guest), Al Safir (our Ambassadors) and Al
Ihsan (the goodness), united in one with the determination of the falcon we pledge that all our decision
will only be made if they impact positively our four pillars.

Since the inception Jannah Hotels and Resorts owned by its corporate executives built an infrastructure
that is innovative, creative and dynamic.

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