[{{ $ctrl._job.status.name | translate}}] Lobby Lounge Manager
The Carlton Tower Jumeirah

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Description du poste

A New Beginning

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

Join The Adventure

To avoid any unnecessary risks related to the current health crisis, the entire hiring process will take place through phone and video interviews. We want you to do well from the beginning, so we’ll give you every chance to impress during this process.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

To fulfil the delegation of the hotel to the owners, with reference to the Lobby
Lounge, by coordinating the available resources to maximize turnover and profit.

Profil recherché

• Excellent customer service skills
• Excellent interpersonal skills
• Demonstrating creativity in building relationship with local patrons
• Communication skills
• Solution focussed
• Organisational skills
• Commercial awareness
• Demonstrating Team spirit and Cooperation with all departments

Key Duties:
• Ensure a smooth, efficient and high service focused operation where the
satisfaction of all guests is paramount
• Manage, motivate and develop all lobby lounge colleagues to achieve
highest levels of service excellence as well as highly positive colleagues
relations
• To control and project strong and seamless interdepartmental coordination
with all other F&B outlets, their managers and colleagues
• Engage and build relationships with colleagues, regular guests, first time
guests, residents and non-residents
• To handle guest relations including complaints, requests and enquiries
concerning food, beverage and service.
• Communicating the detail of the menu and celebrating our philosophy to all
guests
• Efficient quality control of the delivery of all restaurant items
• Ensure all guest ‘Patron Profile’ files are recorded, amended, up to date and
communicated to all colleagues members
• Visibly present on the floor during service to serve guests efficiently and
consistently as well as monitoring all colleagues
• Be aware of the restaurant and hotel policies including licensing laws in
regards to the service of wine and spirits

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes…
• Free meals on duty
• Dry cleaning of uniforms / office attire
• 33 days paid annual leave including bank holidays
• Extra day of holiday for significant birthdays
• 50% off all Jumeirah restaurants and bars
• Generous discounted Jumeirah hotel rates
• Interest free season ticket loan
• Recognition and Social calendar
• Private Medical Insurance and Dental cover (Travel Insurance if applicable)
• Company Pension Scheme with enhanced employer contribution
• Excellent training and development opportunities

Détails

Contrat
Temps plein
Lieu
England, Royaume-Uni
Département
Restauration service, Relations client
Langues
Anglais
Début
octobre 2020
Durée du contrat
Indéfini

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms
216

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