[{{ $ctrl._job.status.name | translate}}] Night Manager
The Carlton Tower Jumeirah

Publiée

Description du poste

A New Beginning

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

Join The Adventure

To avoid any unnecessary risks related to the current health crisis, the entire hiring process will take place through phone and video interviews. We want you to do well from the beginning, so we’ll give you every chance to impress during this process.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

To be responsible for and supervise efficiently the administration of Night Audit
reports for Accounts. To ensure highest levels of service is maintained in all areas of operations throughout the hotel over the night shift period, in accordance with the company and hotel policies and procedures. To be responsible for managing and coaching the Night team.

Profil recherché

Key Duties
NIGHT AUDIT:
• To ensure the Night Audit prepares and audits all cashier documents as
outlined in Night Audit procedures.
• To ensure Data and Save is performed every night.
• To ensure all reports are copied and distributed as instructed by the
Financial Controller.
• To liaise with Income Auditor/Front Office Manager to ensure procedures
are clearly defined and reviewed periodically.
• To perform Night Audit duties as and when are necessary.
• To ensure new employees are fully trained and existing employees undergo
relevant corrective training. NIGHT MANAGER
• To assume responsibility for all activities in the hotel in the absence of
executive management.
• To be fully aware of all activity within the hotel on a day to day basis.
• To monitor the operation of all departments to ensure all operating
standards are maintained.
• To ensure that all public and back of house areas are maintained to the
specified levels of cleanliness, maintenance and presentation and to
instigate appropriate action if this is not achieved.
• To assist in maintaining a high level of security for both guest and hotel
property.
• To be fully conversant with all emergency procedures and pertinent local
legislation.
• To ensure all work stations are staffed correctly. For additional night
reception call 11-7 more from day team 1 week at a time.
• To meet, greet, escort and bid farewell to all VIP guests and endeavour to
meet as many return guests on arrival and escort them to their room.
• To effectively and efficiently handle and resolve all guests complaints and
problems in all areas of the hotel.
• To pass on the comments, suggestions and recommendations of guests to
• Department Heads and the Executive Committee.
• To ensure an accurate log is kept of all incidents of note occurring.
• To ensure that orders of gifts for residents e.g. Fruit, flowers, etc. are placed
in rooms as arranged and charged correctly.

• To be fully conversant with the hotel credit policies and to monitor all guests
accounts in the absence of the Credit Manager.
• To operationally assist all departments as may be required.
• To ensure active and effective communication between all departments
during the night and between the night shift staff and the day staff.
• To carry out performance appraisals for all Night Front Office staff.
• To ensure regular inspections of all hotel areas are done at least once every
evening.
• To be fully trained in Assistant Duty Manager duties and fully understand
the hotel policies and procedures specially licensing laws.
• Keep up to date with hotel emergency procedures.
• Be aware of hotels outside contractors specifications i.e. WGC, Pest Control
carpet maintenance window cleaning.
• To organise on a quarterly basis the “Early Bird” meeting for all night staff
and Executive management

About the benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes…
• Free meals on duty
• Dry cleaning of uniforms / office attire
• 33 days paid annual leave including bank holidays
• Extra day of holiday for significant birthdays
• 50% off all Jumeirah restaurants and bars
• Generous discounted Jumeirah hotel rates
• Interest free season ticket loan
• Recognition and Social calendar
• Private Medical Insurance and Dental cover (Travel Insurance if applicable)
• Company Pension Scheme with enhanced employer contribution
• Excellent training and development opportunities

Détails

Contrat
Temps plein
Lieu
England, Royaume-Uni
Département
Administration et général, Réception
Langues
Anglais
Début
novembre 2020
Durée du contrat
Indéfini

The Carlton Tower Jumeirah

This December, The Carlton Tower, Jumeirah will reopen its doors after an extensive and intricate renovation of the iconic London hotel.

As when the hotel was first opened, the new vision will challenge tradition while remaining faithful to its heritage and architectural legacy. The re-launch will reveal signature interiors combined with exquisite facilities and service standards crafted to show the famed Jumeirah hospitality at its very best.

This is an exciting and rare career opportunity to be part of an exceptional team at an exceptional time.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

Guest Rooms
216

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