[{{ $ctrl._job.status.name | translate}}] Academic Administrator - Registry - The Emirates Academy of Hospitality Management
Jumeirah Group

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Description du poste

About Jumeirah & the Academy:
At Jumeirah we are committed to encouraging and developing our colleagues in world class environments.  We value diversity and equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa, and the Middle East.
We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.
The Emirates Academy of Hospitality Management (EAHM) in Dubai is one of the world's leading hospitality business management schools and an integral part of the global luxury hotel company, Jumeirah Group.  It is a leading provider of University-level hospitality business education and offers both undergraduate and postgraduate degrees designed to develop the hospitality leaders of the future.  The Academy works in academic association with Ecole hôtelière de Lausanne and all programmes of study are fully accredited by the Ministry of Higher Education and Scientific Research in the United Arab Emirates, the Institute of Hospitality in the United Kingdom and THE-ICE (International Centre of Excellence in Tourism and Hospitality Education) in Australia.  It is also a higher education member of the Council of International Schools (CIS).
About the Job:
An opportunity has arisen for an Academic Administrator to join the Registry department in The Emirates Academy of Hospitality Management. The main duties and responsibilities of this role are:
  • Assist and process enrolment tasks, handle timetable updates, student change of programs, clearance and graduation process, intercalations, withdrawals, support registration activities and data entry into the Student Information/Management Systems, Visa /Emirates ID processes.
  • Develop proficiency in the use of the Student Information/Management Systems as well as knowledge on academic policies and conduct one-to-one training with other SBU staff members.
  • Organize exams logistics (printing, invigilation, contracts, seating plans, etc.).
  • Create and prepare reports, agendas and supporting documents for Examination Board, Faculty, Disciplinary, Admissions and Scholarship Committee meetings and prepare the minutes after the meetings.
  • Maintain the Student Information/Management Systems, record management system and produce letters to reflect the decisions of the Examination Board, Faculty, Disciplinary, Admissions and Committee meetings.
  • Generate term reports and transcripts.
  • Support admissions/enrolment related enquiries and applications.
  • Complete cashiering and admissions related invoicing tasks alongside the Operations Department.
  • Support the Academic & Admissions Administrator and Registrar with the maintenance of the admissions/enrolment databases and assist with the generation/circulation of regular admissions/enrolment reports
  • Coordinate student life cycle activities, including on-boarding and off-boarding processes and facilitate the preparations for and attend all EAHM events.
  • Assist in the preparation of the documents for audit purposes.
  • Support the purchasing and inventory systems and processes.
  • Assist with attestation/equivalency application process.
  • Maintain a comprehensive filing system ensuring that documents such as the catalogues, audit reports, student handbook, student files etc. are easily accessible; ensure that official changes are tracked and documented.
  • Ensure that course materials are archived and organised by the end of every Trimester – handle all follow ups with the Faculty.
  • Prepare for and support the orientation and induction for all new full/adjunct faculty and Registry team.
  • Constantly seek ways to improve processes within the academic administration and registry department to ensure more effective and efficient service to the students and faculty.  
  • Perform other related duties and special projects as assigned by the Management.

About you:


The ideal candidate for this position will have the following experience and qualifications:

  • High school graduate and 2 years’ post-senior secondary school education or equivalent; undergraduate degree would be desirable
  • At least 1 years work experience which is directly related to the duties and responsibilities of an academic, HR or similar records management unit and/or hospitality/tourism organisation
  • Fluent in English – written and spoken
  • Previous experience in maintaining records or knowledge in records management, data encoding and database management
  • Familiarity with Higher Education and Accreditation/Audit compliance would be desirable
  • Technically proficient in all MS office programs
  • Effective communication and time-management skills; must be comfortable with initiating contact with students and faculty in person or via telephone and email
  • Ability to form strong relationships with EAHM stakeholders
  • Thoroughness with an eye for detail

About the Benefits:


We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Profil recherché

See description

Temps plein
Dubai, Émirats arabes unis
Administration et général
Dès que possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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