Assistant Outlet Manager, Al Qasr
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Assistant Outlet Manager, Al Qasr

À propos du poste

About Jumeirah and Madinat Jumeirah Resort
 
At Jumeirah we are committed to encouraging and developing our colleagues in world class environments.  We value diversity and equal opportunities, employing over 10,000 colleagues from over 90 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
 
Madinat Jumeirah – The Arabian Resort of Dubai is a magnificent tribute to Dubai’s heritage with two grand boutique hotels, Arabian summer houses, the exclusive Malakiya Villas, over 40 world-class restaurants and bars, a traditional souk, 3km of waterways with abras, the region's leading conference and banqueting centre, 2km of private beach, the award-winning Talise Spa, and the superlative Talise Fitness health club.
 
About the Role

To work in a variety of Food & Beverage environments including indoor and outdoor conditions, as well as exposure to smoky environments and harsh variations in weather conditions.  Some heavy lifting may be required while on duty.


Main Duties:

  • Monitors effectiveness of workflow & Sequence of Service during service periods and provides hands-on support as and when required.
  • Closely monitors the cashiering function of the outlet to ensure compliance with JI Cashiering Procedures.
  • Monitors customer satisfaction and respond to customer feedback and complaints ensuring JI & MJ procedures for CSI and Complaint Handling are followed.
  • Maintains & actively use a database of customer details/ history and other strategies that assist in guest recognition.
  • Advises the Outlet Manager of any improvements needed in relation to restaurants operation including updates to SOPs or addition/ deletion of SOPs.
  • Makes suggestions to increase the market share for the Outlet.
  • Conducts performance evaluation of colleagues, training of colleagues, guidance, coaching and counseling of colleagues.
  • Assists in ensuring that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
  • Assists in determining the necessary competence for colleagues and provide training or other actions to satisfy these needs.
  • Provides constant coaching, counseling and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.
  • Monitors manning and competence level of selected colleagues to ensure sufficiency for the department to meet the needs of the organization and customer.
 
Administrational     
  • Support the Outlet Manager to implement the F&B marketing plan when required.
  • Ensure up-to-date hard-copies of department SOPs are maintained at all times.
  • Acknowledge the receipt of new or amended documents through Mercury in the absence of the Outlet Manager.
  • Communicate new or amended procedures to relevant departments/ colleagues in a timely manner, ensuring they have been understood.
  • Assist in controlling department forms and records according to the JI standards for Document Control, including (but not limited to):
  • Attendance data for colleagues
  • Colleague records
  • Daily Briefing Sheets
  • Cleaning Schedules/ Checklists
  • P&L analysis
  • Budgetary reports
  • Telephone Test Call Results
  • CSI & Customer Feedback
  • Assist in maintaining appropriate records of education, training, skills and experience.
 
Operational                  
  • Contributes to the implementation the marketing activities in order to achieve desired results.
  • Attends & actively participates in the daily F&B briefings in the absence of the Outlet Manager.
  • Discusses menus, special requests etc. with chef
  • Trains all colleagues in suggestive selling and up-selling techniques to assist in achieving maximize profitability.
  • Ensures opening & closing checklists are completed on a daily basis.
  • Monitors completion of weekly cleaning schedules.
  • Supports the Outlet Manager to analyze results of Telephone Test Calls, Mystery Shoppers, CSI, Complaint Forms, IQRs and take the action necessary to address any non-conformances within required timeframes in order to set recognition or improvement strategies.
  • Conducts regular briefings and meetings to ensure all colleagues receive the information necessary to perform their jobs.
  • Develops and update F&B knowledge of all colleagues on a regular basis.
  • Maintains a working knowledge of relevant sections within the JI Food Hygiene SOP and assist the Outlet Manager ensure the Outlet meets these standards at all times.

Other Duties                
  • Perform Micros format updates.
  • Ensure that all furniture, equipment, utensils and silverware used in the outlet is accounted for, properly handled and serviced, and maintained to prevent excessive wear and tear.
  • Attend & actively participate in daily & weekly Food and Beverage Briefings/ meetings.
  • Attend to any other tasks defined by the F&B or Senior Management.
  • Conducts week uniform audits to ensure highest standard is always met.
  • Assists GRE’s in their task of tab/sent maximization through proper seating philosophy and reservations management.
Qualifications
  • Hotel or Hospitality Degree    
  • Advanced English - spoken and written


Experience

1-2 years Food and Beverage  Experience needed in a premium Fine Dining Establishment in a 5–star Hotel on a Management level.

Skills
  • Computer skills - Microsoft Office
  • Interpersonal People skills
  • Cashiering Systems (Micros, HSI, other)
  • Multi Lingual skills
  • Risk/Crisis Management
  • Open Minded to new Business Approach
  • Coaching Skills/Training Skills
  • Presentation Skills

À propos de vous

See description
  • Langue requise: Anglais.

L'entreprise

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

Voir le profil
Fermé

Assistant Outlet Manager, Al Qasr

Dubai, Émirats Arabes Unis

Temps plein, Indéfini

Date de début du contrat:

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