[{{ $ctrl._job.status.name | translate}}] Sales Agent (Reservations) - Jumeirah Al Wathba Desert Resort & Spa
Jumeirah Group

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Description du poste

About Jumeirah
At Jumeirah we are committed to encouraging and developing our colleagues, in a world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa and the Middle East. 
Jumeirah Al Wathba Desert Resort & Spa is a luxury desert resort located 50km to the south east of Abu Dhabi in the Al Wathba District (40 minutes’ drive from Abu Dhabi). It consists of 103 keys in total (90 Guestrooms and 13 Villas), restaurants and bars, conference and meeting facilities, Talise spa and leisure facilities.
About the role
An exciting opportunity has arisen for a highly talented and experienced Sales Agent join the Pre-opening team in the Room Reservations Department at Jumeirah Al Wathba Desert Resort & Spa.
Your key responsibilities will include:
  • To maximize hotel occupancy and average room rate through application of yield management provided by Revenue Department.
  • Identify and accurately record guest needs and special requests received via call, email or booking engines.
  • Promotes and maintains good public relations and uses every opportunity to maximize business
  • Checks on No Shows and Cancellation through reports generated through OPERA and from the report sent daily by Front Office and advises on the final fees for Front Office to charge
  • Checks on the Advance Purchased Rate booked and have it charged accordingly
  • Attends to all inquiries, complaints, and requests regarding reservations.
  • Monitors and oversees the status and development of each and every group arrival.
  • Relates with accounting department in any direct or group related invoices.
  • Liaises with Sales Manager and Sales Executive and or with the Event Manager or Executive with contracts and room blocks
  • Attends Pre-Conference Meetings.
  • Organizes Visa requests from guests who have minimum stay of 2 nights
 The ideal candidate for this position will have the following experience and qualifications:
  • Have at least 18 months’ experience in customer service or reservations.
  • Bachelor Degree Holder in Hospitality Management or any related discipline
  • Ability to communicate fluently in Arabic and English both verbally and nonverbally

About the Benefits


This position offers a highly competitive salary and package which includes; furnished sharing company provided housing, free transport to and from your place of work, bi-annual flight tickets allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Profil recherché

See description

Temps plein
Dubai, Émirats arabes unis
Réservations, Ventes et marketing
Dès que possible

Jumeirah Group

JUMEIRAH™ Hotels & Resorts are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards.

The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.

In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.

Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.

Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.

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