Description du poste
To maximize hotel occupancy and average room rate through application of yield management provided by Revenue Department.
Identify and accurately record guest needs and special requests received via call, email or booking engines.
Promotes and maintains good public relations and uses every opportunity to maximize business
Checks on No Shows and Cancellation through reports generated through OPERA and from the report sent daily by Front Office and advises on the final fees for Front Office to charge
Checks on the Advance Purchased Rate booked and have it charged accordingly
Attends to all inquiries, complaints, and requests regarding reservations.
Monitors and oversees the status and development of each and every group arrival.
Relates with accounting department in any direct or group related invoices.
Liaises with Sales Manager and Sales Executive and or with the Event Manager or Executive with contracts and room blocks
Attends Pre-Conference Meetings.
Organizes Visa requests from guests who have minimum stay of 2 nights
Have at least 18 months’ experience in customer service or reservations.
Bachelor Degree Holder in Hospitality Management or any related discipline
Ability to communicate fluently in Arabic and English both verbally and nonverbally
About the Benefits
This position offers a highly competitive salary and package which includes; furnished sharing company provided housing, free transport to and from your place of work, bi-annual flight tickets allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.
- Temps plein
- Dubai, Émirats arabes unis
- Réservations, Ventes et marketing
- Dès que possible
The company was founded in 1997 and currently operates 20 hotels in 7 countries. Jumeirah’s promise of STAY DIFFERENT™ delivers imaginative and exhilarating experiences in culturally connected environments offering a thoughtful and generous service.
In line with this promise, the individuality of the Jumeirah portfolio is unmistakable, encompassing Jumeirah at Etihad Towers in Abu Dhabi; the world renowned Burj Al Arab Jumeirah, the world’s most luxurious hotel and recognised as the symbol of Dubai, Jumeirah Beach Hotel, Jumeirah Creekside Hotel, Jumeirah Emirates Towers, Jumeirah Zabeel Saray and Madinat Jumeirah in Dubai; Jumeirah Messilah Beach Hotel & Spa in Kuwait; Jumeirah Dhevanafushi and Jumeirah Vittaveli in the Maldives; Jumeirah Himalayas Hotel in Shanghai; Jumeirah Frankfurt in Germany; Jumeirah Port Soller Hotel & Spa in Mallorca, Spain; as well as Jumeirah Carlton Tower and Jumeirah Lowndes Hotel in London.
Jumeirah Group also manages two five-star luxury serviced residences: Jumeirah Living World Trade Centre in Dubai and Grosvenor House Suites by Jumeirah Living in London; Talise, our spa brand; Jumeirah Restaurants, our restaurant division; the thrilling Wild Wadi Waterpark; and the Emirates Academy of Hospitality Management.
Whenever you stay with us or use any of our services, our aim is for you to come away with a sense of the Jumeirah spirit - a genuinely caring and personal service. In our own words, to STAY DIFFERENT™.