Description du poste
Dubai is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.
The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste. The JW Marriott Marquis Dubai has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.
Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.
The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.
Assist restaurant management staff with supervising daily department activities.
SCOPE / BUSINESS CONTEXT
A Full Time position based at JW Marriott Marquis Hotel Dubai
Number of Direct Reports – Based on operations
Titles of Direct Reports – Restaurant Captain/ Shift Leader and below
Minimum of 2-year experience of a similar position within a five star hotel
Skills and Knowledge
Minimum lifting 20 lbs.
Ability to verbally communicate effectively with guests and co-workers.
Pushing, pulling, bending, stooping, upward reaching
Exposure to cleaning chemicals
Exposure to extreme temperatures
Prolonged periods of standing and/or walking
Training and motivating skills
Systems (Micros, Fidelio, LMS, Respack, Info time)
Education or Certification:
High school diploma or GED; 4-year experience in the food and beverage, culinary, or related professional area.
Operational & Administrative Tasks
Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
Coach and develop employees (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).
Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
Coordinate tasks and work with other departments to ensure that the department runs efficiently.
Collaborate with management to develop and carry-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores.
Assist management in ensuring that associates are completing online trainings assigned to them.
Ensure all daily and monthly reports are detailed and submitted in a timely matter.
Ensure maintenance of equipment by calling for repairs and training staff on proper use. Using proper standard operating procedures to report and fix issues.
Report guest’s comments or complain through GXI and ensure that case will be closed with the guest.
Raise Purchase request in a timely manner to ensure operational equipment will always be available.
Update checkbook from time to time ensuring that all items on the PO’s will be received, PO’s will be closed and amount will be posted in P&L on a monthly basis.
Assist management with scheduling.
Ensure that opening and closing check lists are done and completed each day.
Work closely with management in leading the monthly beverage inventory with Cost Control.
Train outlet cashiers with proper cash handling in-line with ISRA audit.
Maintain proper inventory worksheet of all operational equipment.
Safety and Security
Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
Notify Loss Prevention/Security of any guest reports of theft.
Policies and Procedures
Follow company, hotel and department policies and procedures.
Follows Marriott International Hotels Limited Regional Office policies and procedures
Protect the privacy and security of guests and coworkers.
Maintain confidentiality of proprietary materials and information.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Perform other reasonable job duties as requested by Supervisors and Management.
Working hours as required to do your job but normally not less than 48 hours per week.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
Assist other employees to ensure proper coverage and prompt guest service.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Working with Others
Support all co-workers and treat them with dignity and respect.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Read and visually verify information in a variety of formats (e.g., small print).
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
- Temps plein
- Dubai, Émirats arabes unis
- Restauration service
- Dès que possible
- Durée du contrat