Dual Property Leisure Wholesale Sales Manager - JW Desert Ridge & JW Camelback Inn Resorts

[{{ $ctrl._job.status.name | translate}}] Dual Property Leisure Wholesale Sales Manager - JW Desert Ridge & JW Camelback Inn Resorts
JW Marriott Phoenix Desert Ridge Resort & Spa

Publiée

Description du poste

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.


JOB SUMMARY

 

Directs the property's Travel Industry Sales function verifying that client expectations are production goals are met. Selectively sells Travel Industry business in the in the interest of maximizing guest rooms and food and beverage revenue. Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market.

Acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales. Contracts and closes group business in addition to conducting site inspections. Verifies business is turned over properly and in a timely fashion for quality service delivery. Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.


 

CANDIDATE PROFILE

 

Education and Experience

 

Required:

• High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.


CORE WORK ACTIVITIES

 

Supporting Developing and Executing Sales Strategies

 •Manages the property's Travel Industry Sales function verifying that client expectations and production goals are met. 

• Works with sales leader to promote understanding of sales strategy and effective implementation of this strategy for the segment.

• Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the Director of Sales (DOS).

• Assists with the development and implementation of promotions, both internal and external.

• Actively participate where necessary on all special projects such as Site Inspections, Familiarization (FAM) trips.

• Plans and participates in Sales trips and industry related meetings.

• Participates in departmental sales meetings, relevant operational meetings and pre-cons.


Maximizing Revenue

• Provides positive and aggressive leadership to promote maximum revenue potential (e.g., sets example with personal booking goals).

• Manages the solicitation and business negotiation efforts to maximize room revenue and achieve sales goals.

• Promotes the property's inclusion into national and international accounts through tour wholesale operations, travel agent consortiums and airline operations.


Business Evaluation Manager

• Participates in sales calls to acquire new business and/or close on business.

• Executes and supports the operational aspects of business booked (e.g. generating proposal, writing contract, customer correspondence).

• Manages the orchestration of the International Travel program as it relates to business development and property package creation.

• Partners with the marketing department to plan and direct a comprehensive marketing program to promote the property as a viable destination for travel industry market segments.

• Selectively sells Travel Industry business in the interest of maximizing guest rooms and food and beverage revenue.

• Develops and implements sales and marketing programs and strategies for the Travel Industry Sales market.


Analyzing and Reporting on Sales and Financial Data

• Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals.

• Assists Revenue Management with completing financial projections.

• Reviews sales and catering guest satisfaction results to identify areas of improvement.


Providing Exceptional Customer Service

• Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

• Interacts with guests to obtain feedback on product quality and service levels.

• Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g. rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.

• Empowers associates to provide excellent customer service.

• Observes service behaviors of associates and provides feedback to individuals.

• Executes and supports the company's Customer Service Standards and property's Brand Standards.

• Participates in and practices daily service basics of the brand.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectation, while building a relationship and loyalty to the company.

• Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.


Building Successful Relationships

• Builds and strengthens relationships with key stakeholders, both internal and external.

• Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, EST) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.

•Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements.

• Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with Global Sales Organization (GSO) Managers and customers.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Profil recherché

See description

Détails

Contrat
Temps plein
Lieu
Phoenix, AZ, États-Unis
Département
Ventes et marketing
Début
Dès que possible
Durée du contrat
Indéfini

Autres offres suggérées

{{:: 'Assistant Front Office Manager (m/w)' | ellipsis : 40 : true }}

{{:: 'USEH International Inc' | ellipsis : 35 : true }}

{{:: 'Chef de projet Ecole Hôtelière (H/F) La Rizière' | ellipsis : 40 : true }}

{{:: 'IECD - Institut Européen de Coopération et de Développement' | ellipsis : 35 : true }}

{{:: 'Chargé de Mission - Entreprises Sociales en Hôtellerie-Restauration (H/F)' | ellipsis : 40 : true }}

{{:: 'IECD - Institut Européen de Coopération et de Développement' | ellipsis : 35 : true }}
Autres offres
Housekeeper
Fort Lauderdale, FL, États-Unis
Loss Prevention Officer
Austin, TX, États-Unis
Guest Experience Specialist
Atlanta, GA, États-Unis
Guest Experience Specialist
Kennesaw, GA, États-Unis
Guest Experience Specialist Part Time
North Olmsted, OH, États-Unis