Description du poste
Conveniently connected to the Chongqing International Convention & Exhibition Centre, a 30 minute drive from Chongqing Jiangbei International Airport. The hotel features 416 rooms and suites, and offers guests a variety of dining choices. Five innovative food and beverage options include, Elements All Day Dining Restaurant, Guo Hui Yan Chinese Restaurant, Paulaner Brauhaus, The Lounge and the Kempi Deli. For meetings and weddings, a 650 sqm Ballroom and 6 luxuriously appointed meeting-and boardrooms are available.
Groups & Event Sales Manager
Comprehensive consultation and mentoring of the Event organiser under consideration of the client’s detailed needs & expectations with the goal to ensure optimal utilisation and selling of the hotel’s conference & sleeping rooms and revenue maximisation in compliance with Kempinski standards.
The consolidation and advancement of the hotels market position is guaranteed by setting and meeting new standards in response and follow up time and focusing on the conversion of the enquiries to definite bookings.
l Direct receipt, qualification and coordination of event requests (incl. leads, RFPs, etc.) defined by their direct supervisor.
l Handle requests according to the relevant standards within a maximum of 5 (business) hours of its receipt.
l Apply the Kempinski MICE SOP’s from group enquiry to contracting.
l Ensure the ideal and most effective utilisation of the meeting and conference rooms
l Carry out site inspections with potential MICE clients in coordination with the Field Sales department.
l Realise up sell possibilities to meet and surpass Event budget goals.
l Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards.
l Create activities to ensure ongoing maintenance of bookings.
l Generate proper proposals and contracts.
l Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
l Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection.
l Ensure a proper handover of the converted business to the Groups & Events Coordinator with all relevant information forwarded.
l Introduction of the Director of Groups & Events to the client.
l Conduct exit interview with important customer after their event – asking for future business.
l Cross-sell to other hotels within the Kempinski Group (and GHA).
l Conduct regular competition checks.
l Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximises its revenue.
l Proper maintenance of LOS/CAN and UNC business.
l Further administrative tasks and other possible assigned duties.
l Performs any other duties as assigned to them by management.
Desired Skills & Qualifications:
- English – excellent oral and written skills
- Be proactive in achieving web traffic & revenue goals
- Team player with strong interpersonal skills
- Demonstrate self-confidence, energy, enthusiasm and be a motivator.
- Ability to adapt to a frequently changing market environment. Be proactive and able to “think outside of the box”.
At Kempinski Hotels we provide ourselves on delivering a beautiful performance for each and every one of our guests. Dedicated to please, educated to entertain and never compromising on the European elegance of service, we are driven by our passion for crafting distinct and meaningful experiences. Each of our remarkable properties is a stage upon which our people perform their best and every day is an opportunity to apply their unique talents. We offer recognition for your skills, an environment that encourages personal growth, and respect and support from colleagues and leaders. Connected by our shared values, our passion for craftsmanship, and our care for one another, we are a global community of hoteliers. Your stage awaits.
Discover a career crafted by you.
Organization: Kempinski Hotels
Location: Kempinski Hotel Chongqing China
Job Type: Regular
Job Posting: Oct 26, 2020
Unposting Date: N/A
Job Number: 200001HE