Head Waiter / Head Waitress – (in English)
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Head Waiter / Head Waitress – (in English)

Kempinski

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Head Waiter / Head Waitress – (in English)

À propos du poste



Marsa Malaz Kempinski, The Pearl – Doha 

Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.

Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites. 

Head Waiter / Head Waitress

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

Key Responsibilities:  

  • Responsible to Restaurant Supervisor/ Assistant Restaurant Manager/ Restaurant Manager. Responsible for Waiter/ Waitress & Host/ Hostess.

  • Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.

  • All duties and tasks are performed as per the tasks required at the outlet.

  • Be knowledgeable of all services and products offered by the hotel.

  • Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.

  • Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.

  • Monitor operating supplies, equipment and reduce spoilage and wastage successfully.

  • Successfully perform opening and closing procedures established for the assigned outlet

  • Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.

  • Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.

  • Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.

  • Lead the service and act as a role model to the team.

  • Fully understand the concept of the restaurant and being able to act as a guardian in terms of service provided, food and beverages served and the guidance of the team.

  • Attend the daily Food & Beverage Meeting in the absence of Restaurant Supervisor and Assistant Restaurant Manager.

  • Being able to control the service with a great sense of supervision and not being focused on one area only.

  • Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.



Desired Skills & Qualifications:

  • Minimum 1 year in an F&B service role

  • BA/BSc in Hospitality Management or related field

  • Ability to work and communicate in a multinational environment

  • Computer literacy adapted to the field of training

  • Ability to work as part of a team, thrive under pressure in challenging circumstances and come up with proactive, rational solutions



About Kempinski

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential. 

Embrace an experience as individual as you are!

Organization: Kempinski Hotels

Location: Marsa Malaz Kempinski The Pearl Doha

Job Type: Regular

Job Level: Staff

Schedule: Full-time

Job Posting: Feb 28, 2021

Unposting Date: N/A

Job Number: 21000069

Fermé

Head Waiter / Head Waitress – (in English)

Doha, Qatar

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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