Director of Events

• Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention.
• Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance,  feedback, and individual coaching when needed.
• Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc.
• Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members.
• Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Create and Maintain Relationships with Clients - Reach out to clients to help manage the business process, set and meet client expectations and deliver according to the budget.
• Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
• Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
• Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Improving Profit - Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
• Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
• Maintaining Balance Between Profit and Service Satisfaction - Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction.

• Develops an Event Management strategy that is aligned with the brand’s business strategy and leads its execution.
• Ensures that regular, ongoing communication is happening in all areas of event operations (e.g., BEO meetings, pre-event briefings, staff meetings, food and beverage team, culinary team).
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Identifies key drivers of business success and keeps team focused on the critical few to achieve results.
• Ensures integration of departmental goals in game plans.
• Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
• Researches and analyzes new products, pricing and services of competition.
• Introduces ideas to leadership team to enable property to remain competitive.
• Works with direct reports to review scheduled events and troubleshoot potential challenges/conflicts.
• Encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service.
• Ensures the hotel is apprised of all groups that will impact hotel operations.
• Works directly with major groups when high profile and financial impact will be significant (limited instances).
• Oversees event planning team (BEO/Resume writers).
• Develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the hotel.
• Ensures meeting space and corresponding heart of the house areas are cleaned and maintained.
• Ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines.
• Creates an atmosphere in all event management operations areas that meets or exceeds guest expectations.
• Works with culinary team to ensure compliance with food handling and sanitation standards.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.