[{{ $ctrl._job.status.name | translate}}] Guest Service Agent
Le Meridien Piccadilly

Publiée

Description du poste

At Le Méridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer.  Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service.  We provide original, chic and memorable service and experiences that inspire guests to unlock the destination.  We’re looking for curious, creative and well-informed people to join our team.  If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le Méridien.

Job Summary
 
     Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Supply guests with directions and information. Answer, record, and process all guest, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Assist management in motivating and coaching employees; serve as a departmental role model.
 
     Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare/review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals. Ensure adherence to quality standards; identify and recommend new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time. Enter and locate information using computers/POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Profil recherché

See description

Contrat
Temps plein
Lieu
England, Royaume-Uni
Département
Réception
Langues
Anglais
Début
Dès que possible
Durée du contrat
Indéfini

Le Meridien Piccadilly

Set in the heart of London’s West End, Le Méridien Piccadilly complements the hotel’s vibrant cultural and architectural surroundings. After the Restoration of the English monarchy in 1660, Piccadilly emerged as one of the most fashionable locales in London, a designation it holds today. Experience a new perspective on a cherished London landmark. Discover Maskelyne & Cooke, our magical-themed cocktail bar, with intimate yet vibrant atmosphere and magic performances.. The freshly renovated Club Lounge, located on the mezzanine level overlooking the main lobby, is a truly distinctive and exclusive area stylishly decorated in shades of light grey that contrast with the white, light-filled lobby. The hotel’s many amenities include meeting facilities and banqueting suites; the Piccadilly Health Club with one of London’s largest indoor swimming pools and The Terrace On Piccadilly, offering classic cuisine with a contemporary twist.

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