Guest Relations Executive (F&B Hostess) - Al Qasr, Madinat Jumeirah
À propos du poste
An opportunity has arisen for a Guest Relations Executive to join our Food & Beverage Service team. The main duties and responsibilities of this role are:
- Be responsible for greeting & guiding all guests visiting the restaurant in the relevant outlet
- Coordinate table allocation and flow of bookings
- Actively promote Food & Beverage offerings, take bookings, menu printing, buffet labels and other administrational tasks
- Provide knowledgeable, friendly, professional and efficient Food & Beverage support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Jumeirah standards
- Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the Food & Beverage Standard’s Manual
- Represent the venue as the first and last point of guest contact entrusted with warm welcome and fond farewell
- Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
- Identify and take all opportunities to enhance the quality of service
- Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
- Practice high standards of personal presentation in accordance with Jumeirah Grooming & Presentation Standards
- Ensure hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome
- Schedule dining reservations and arrange parties or special services for customers according to the Restaurant Reservations protocols
- Have a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift
- Get familiar with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating
- Be fully certified in the use of Epicure Restaurant Reservation system
- Collect and input any relevant guest history in profile
- Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job
- Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required
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Completed Secondary Education
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Minimum of 1 year experience in 5 star hotel or similar environment
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Previous receptionist or hostess experience in hospitality industry
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High level of English (spoken and written)
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Additional language will be desirable
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Proficient in MS Word, Excel and PowerPoint
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Knowledge in Micros and Opera is desirable
- Département: Restauration service Relations client Hôtesse Restauration autre
À propos de vous
- Langue requise: Anglais.
L'entreprise
Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.
Set across its own private beach, Madinat Jumeirah Resort is an authentic recreation of ancient Arabia, capturing the natural beauty of the region. Madinat Jumeirah comprises four grand hotels: Jumeirah Al Qasr, Jumeirah Mina A’Salam, Jumeirah Al Naseem, and Jumeirah Dar Al Masyaf.
Madinat Jumeirah features over 50 restaurants and bars, conference and banqueting facilities including two grand ballrooms, a 1000-seat amphitheatre and the region’s only dedicated entertainment centre and multi-purpose venue, Madinat Arena. The facilities are interconnected by 3 kilometres of waterways and landscaped gardens.
Guest Relations Executive (F&B Hostess) - Al Qasr, Madinat Jumeirah
Temps plein, Indéfini
Date de début du contrat:
Date d'entrée en fonction (au plus tard):