Director of Revenue & Reservations
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Director of Revenue & Reservations

Mandarin Oriental

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Director of Revenue & Reservations

À propos du poste



Duties and Responsibilities

Ensure that the hotel and MOHG brand image is integrated into revenue management decisions in all areas of the hotel: Rooms, F&B and Spa 

Provide input into the different booking lead times of market segments to facilitate future control

Monitor and control the hotel's inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment

Complete forecasts (3 day, 10 day, 30 day and 90 day)

Update booking curve and history spreadsheets daily

Prepare month end reports for Executive Committee and General Manager

Participate in discussion to define rate scales, and ensure correct loading into system

Work with the Sales department to ensure that contracts are logically and correctly loaded in distribution systems

Predict future demand and proactively set controls for managing demand and maximizing revenues in all revenue generating department

Provide input in selection process of other booking avenues and contracts to ensure required control mechanisms are available

Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintains all systems with accurate representation of hotels

Ensure customer retention is appropriately included in rate qualifiers

Provide input as to proven cause and effect of relationship management activities, and ensure that relationships have appropriate terms and conditions

Conduct weekly meetings with the hotel's Executive Committee to review all revenue decisions for the next 3 months (i.e.: length of stay, best available rate, 21 day strategy)

Identify future periods where packages might assist in stimulating demand or should be restricted, or where promotions are warranted

Provide input into market perception based on shifting trends on future demand

Participate in advertising campaign by ensuring that all information is in the reservations systems, agree possible impact on demand with marketing before campaign is finalized, and ensures room inventory controls are appropriate prior to launch

Overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts

Supervise and oversee efficient working of reservation team and provide training to employees to maintain a structured work environment.

Other tasks as deemed appropriate by the Director of Commercial Strategy

Requirements

Minimum 4 years hotel revenue management experience as a director or department head

 Prior experience in a renovation or pre-opening luxury hotel environment preferred

Ideally College or university degree in business, mathematics or hospitality management

Proficient in Microsoft Excel, Word and power Point

Strong written and verbal communication skills in English and Turkish

Strong mathematical and analytical skills

Knowledge and grasp of hotel distribution systems (GDS, internet, etc.)

Able to multi-task and work well in a team environment

Experience with an automated and manual revenue management system

Advertised: GTB Standard Time
Applications close: GTB Daylight Time

Fermé

Director of Revenue & Reservations

Istanbul, Turquie

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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