Claims Adjuster I
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Claims Adjuster I

Marriott ClaimsServices-Boston

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Claims Adjuster I

À propos du poste

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY

A Claims Adjuster I is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions.  Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims:  insect claims, auto liability, general liability. Caseload will eventually consist of 90-100% of insect claims. However, at times, the position may require handling any of the fore-mentioned claims at the discretion of regional management staff based on business needs.


SCOPE/BUSINESS CONTEXT/EXPECTED CONTRIBUTIONS
Scope
  • Manage 100-125 casualty claims on assignment in accordance with Specialty Unit best practices and desired Tier handling of claims.
  • Acceptable caseloads vary based on the jurisdiction(s), mix and complexity of cases as determined by Claims Unit Manager.
Expected Contributions
  • Investigate, evaluate and dispose of claims promptly – taking statements as necessary – to determine liability/compensability.
  • Evaluate damages and pay/deny claims as prescribed by law and/or Marriott policies and procedures.
  • Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority.
  • Evaluate claims for potential third party or subrogation recovery.
  • Participate in the Service Call Program and complete required Service Call reports detailing current case status.
Other
  • Demonstrate commitment and support to management team and department goals.
  • Actively participate in regularly scheduled unit meetings and department meetings.
  • Comply with Marriott Casualty Claims Policy and Procedure Manual requirements.
  • Effectively utilize the Valley Oaks System (VOS) to manage all claims electronically.
  • Enter action plan notes/website notes into VOS.
  • Participate in activities that foster teamwork and continuous quality improvement.
CANDIDATE PROFILE

Experience

  • No experience necessary. Prior claims experience preferred.
 
Knowledge and Skills
  • Ability to grasp and apply technical knowledge and apply adjusting skills.
  • Effective reasoning, analysis and decision-making skills.                                         
  • Effective influence skills.
  • Maintain confidentiality.
  • Strong negotiation skills.
  • Strong organization skills.
  • Strong time-management skills.
  • Strong hospitality skills.
  • Demonstrate strong leadership abilities.
  • Ability to prioritize work.
  • Ability to meet deadlines and follow up in a timely manner.
  • Good communication skills (verbal, listening, writing), including the ability to deliver difficult messages to customers and/or claimants.
  • Good investigation skills.
  • Strong computer skills.
  • Ability to work well in a team, providing assistance to fellow associates and representing the mission of the unit.
  • Possess a willingness to accept and respond positively to constructive criticism.
  • Present oneself with a positive, professional demeanor.
  • Communicate often with supervisor keeping him/her informed.
  • Show dependability.
 

Education or Certification

  • High School Diploma or GED required.
  • Two or four-year degree from an accredited college/business/technical school preferred.
 

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Fermé

Claims Adjuster I

Wakefield, MA, États-Unis

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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