Description du poste
Functions as the strategic business leader for new and emerging digital products and platforms. Position works with direct reports to develop and implement strategies that manage and mature emerging products past incubation and the initial proof of concept phases. The position ensures new and emerging products meet the brand’s standards, targets customer needs, focuses on growing revenues and maximizes the financial performance of each product and overall portfolio. This role also serves as the senior Digital partner with the Customer Experience (CX) Innovation and Growth teams.
Twelve or more years’ experience in digital product strategy, development, and operational leadership positions, demonstrating progressive career growth and a pattern of exceptional performance.
Experience managing and defining transformational strategies and emerging digital products.
Demonstrated ability to deliver results under difficult conditions, particularly when faced with complexity and ambiguity.
4-year degree from an accredited university in Business Administration, Hospitality Management, Technology or related major.
Leading Emerging Digital Products Team
Identifies and incubates emerging digital products (e.g. Marriott Moments, Travel Marketplace, Home Rentals, etc.)
Manage products throughout the emerging lifecycle phases.
Champions the brand’s service vision for product and service delivery.
Communicates a clear and consistent message regarding departmental goals to produce desired results.
Makes and executes the necessary decisions to keep department moving forward toward achievement of goals.
Identify Trends & Managing Profitability
Stay informed and keep the organization informed on emerging digital trends and best practices.
Analyzes service issues and identifies trends.
Works with teams to develop an operational strategy that is aligned with the product’s business strategy and leads its execution.
Reviews and audits expenses.
Managing Revenue Goals
Monitors performance against budget.
Reviews reports and financial statements to determine operations’ performance against budget.
Coaches and supports team to manage expenses, wages and controllable expenses.
Building Relationships & Ensuring Exceptional Customer Service
Partner with other Digital product teams to develop and transition products as they mature.
Partner with the CX Innovation & Growth teams on CX-led initiatives.
Partner with Revenue & Distribution teams on Digital Group initiatives and products.
Demonstrates and communicates key drivers of customer satisfaction for the product’s target customer.
Reviews customer feedback with leadership team and ensures corrective action is taken.
Interacts with customer to obtain feedback on product quality and service levels.
Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
Emphasizes customer satisfaction during all departmental meetings and focuses on continuous improvement.
Ensures that employees understand expectations and parameters for operations duties.
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve customer satisfaction results.
Managing and Conducting Human Resources Activities
Interviews and hires employees.
Promotes the fair and equitable treatment of employees.
Facilitates regular, ongoing communication in department (e.g., staff meetings).
Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
Incorporates customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
Solicits employee feedback.
Utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
Promotes adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
Champions change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Identifies talents of direct reports and their teams and assists with their growth and development plans.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.Managing Execution
Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.Building Relationships
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
Strategy Knowledge - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage business operations and generate innovative solutions to approach function-specific strategic work challenges.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension - Understands written sentences and paragraphs in work related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
- Temps plein
- Bethesda, MD, États-Unis
- Ventes et marketing
- Dès que possible
- Durée du contrat