Assistant Food & Beverage Manager

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Melbourne Marriott Hotel

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Description du poste

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.



JOB SUMMARY

 

Responsible for the front-of-house operations of the Hotel’s Food & Beverage outlets Restaurant, Bar, Room Service & Events. Champion service excellence amongst the front-of-house team and work towards the department goals. Ensure the outlets achieve a high level of guest satisfaction, revenues and targeted profit percentages & successful Employee engagement.  This role is hands-on with high guest interaction component involved.

 

 

CANDIDATE PROFILE

 

Education and Experience

• High school diploma or GED; 6 years experience in the food and beverage, culinary, event management or related professional area.

OR

• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major

 • A minimum experience of 2 years as strong Restaurant Manager or Banquets Manager with overall experience of leading multi Food & Beverage outlets

 

CORE WORK ACTIVITIES

 

Assisting in Food and Beverage Operations

• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

• Provides excellent customer service to all employees.

• Responds quickly and proactively to employee's concerns.

• Uses coaching skills throughout the property.

• Demonstrates self confidence, energy and enthusiasm.

• Motivates and encourages staff to solve guest and employee related concerns.

 

Ensuring Exceptional Customer Service

• Provides excellent customer service.

• Responds quickly and proactively to guest's concerns.

• Understands the brand's service culture.

• Sets service expectations for all guests internally and externally.

• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee.

• Follows up to ensure complaints have been addressed to the guest's satisfaction.

• Develops a relationship with all guests to build repeated clientele internally and externally.

 

Additional Responsibilities as Assigned

• Complies with all corporate accounting procedures.

 

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Profil recherché

See description

Contrat
Temps plein
Lieu
Victoria, Australie
Département
Restauration autre
Début
Dès que possible
Contract duration
Indéfini

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