[{{ $ctrl._job.status.name | translate}}] Guest Relations Manager
MSC Cruises

Publiée
Intéressé(e) par cette offre ?

Description du poste

JOB POURPOSE

Under the supervision of the Hotel Director, the Guest Relations Manager provides tailored concierge services to our guests and effectively manages the operation of the Guest Service team in order to exceed our guests’ expectations.

KEY RESPONSIBILITIES

• Manages directly and effectively the Guest Service team;

• Ensures guests receive an accurate answer to their questions and an immediate appropriate resolution to their issues;

• Monitors complaints and incidents;

• Maintains a close working relationship with all heads of departments to efficiently handle any issues;

• Monitors and supervises the Guest Service team training;

• Ensures all financial transactions and cash floats are correctly processed and recorded.

JOB REQUIREMENTS

• Fluent English, oral and written and 3 additional European languages (Italian, Portuguese, German, Spanish and French);

• Extensive experience in a 4/5 star hotel or resort;

• Experience in the cruise industry is an advantage;

• Proficient use of Microsoft Office and Publisher;

• Knowledge of Fidelio Cruise System is an advantage;

• Excellent communication and customer care skills;

• Problem solving and stress tolerance;

• Excellent organisation and managerial skills;

• Initiative and proactive approach;

• STCW95 certification is compulsory (basic fire fighting, personal survival techniques, elementary first aid, personal security and social responsibility);

• A recognised medical certification is required before starting to work on board.

VISA REQUIREMENTS

• Possess a valid passport and when possible a seaman book copy.

Profil recherché

See description

Contrat
Temps plein
Lieu
Genève, Suisse
Département
Réception, Relations client
Langues
Anglais
Début
Dès que possible
Durée du contrat
Indéfini

MSC Cruises

Geneva, Switzerland-based MSC Cruises S.A. is the world’s largest privately-owned global cruise line. Since its inception in 2003, the Company grew by 800% and is today the fourth largest cruise line in the world, the market leader in Europe and in the Mediterranean as well as in South America and South Africa. MSC Cruises is currently in the midst of the second phase of its growth, which will see the Company’s bring into service an unprecedented eleven new, next-generations smart cruise ships by 2026 on the back of a Euro 9 billion investment plan.

MSC Cruises is the only company in the world to receive the "7 Golden Pearls"​ award from Bureau Veritas, the global certification agency, in recognition of its high level of quality management and environmental responsibility. The Company has also achieved ISO 9001 and ISO 22000 certification for the quality and food safety of all aspects of its catering, both on shore and on board. Furthermore, MSC Cruises believes that global leadership brings increased responsibility towards the physical and human environments in which it operates. As such, a long term partnership with UNICEF was undertaken in 2009 to support UNICEF’s efforts at first to provide education to under privileged children in Brazil and anti-malaria solutions in various African countries. The partnership was renewed in 2014 to tackle malnutrition in developing countries and in emergency situations. Since the beginning of the partnership, over four million euros were raised.

Autres offres suggérées

{{:: 'Réceptionniste H/F' | ellipsis : 40 : true }}

{{:: 'Hotel Longemalle' | ellipsis : 35 : true }}

{{:: 'Réceptionniste tournant' | ellipsis : 40 : true }}

{{:: 'Hotel Longemalle' | ellipsis : 35 : true }}

{{:: 'Night Auditor' | ellipsis : 40 : true }}

{{:: 'Mövenpick Hotel & Casino Geneva' | ellipsis : 35 : true }}

{{:: 'Night Auditor' | ellipsis : 40 : true }}

{{:: 'Hotel d\'Angleterre' | ellipsis : 35 : true }}
Intéressé(e) par cette offre ?
Autres offres
Chefs
Europe
Voir 29 autres offres