Yacht Club Guest Service Agent
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Yacht Club Guest Service Agent

MSC Cruises

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Expiré

Yacht Club Guest Service Agent

À propos du poste

JOB PURPOSE

In line with the Yacht Club luxury concept, the Yacht Club Guest Service Agent ensures appropriate guest engagement and impeccable hospitality experience, anticipating guests' needs and exceeding their expectations.

KEY ACCOUNTABILITIES

•Welcomes guests with a warm and friendly disposition, making them feel at ease;

•Provides information and general assistance to guests;

•Answers phone calls and attends to guests' requests in a professional and timely manner;

•Handles guests' complaints immediately;

•Performs all necessary administrative tasks;

•Manages a variety of financial transactions: cash deposit in guest's account, credit card transactions and he/she is responsible of a cash float.

QUALIFICATIONS

•Fluent English, oral and written and at least 3 additional European languages among Italian, Portuguese, German, Spanish and French; Mandarin knowledge is a plus;

•High School certificate;

•Experience as Guest Service Agent/Concierge in luxury resorts and/or cruise ships;

•Impeccable grooming;

•Excellent communication and customer care skills;

•Problem solving skills;•Teamwork in a multicultural environment;

•Knowledge of Fidelio System;•Proficient use of Microsoft Office and Publisher.

VISA REQUIREMENTS

•valid passport .

À propos de vous

See description
  • Langue requise: Anglais.

L'entreprise

JOIN US AND SEE HOW MUCH YOU CAN GROW!

MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 21 modern and most environmentally advanced ships!

With our constant expansion, our fleet will grow in capacity with the arrival of eight new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.

In 2022 we also inaugurated the MSC Seascape which features new immersive high-tech entertainment with innovative technology that provides guests with endless leisure options.

From 2023 MSC Cruises will enter the Luxury segment by launching its first of four Explora Journeys ships. The ships will be equipped with the best and latest environmental technology and bestowed with a highly-innovative design.

Career Opportunities
With four new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.

We need motivated and ambitious crew members who work with passion and understand the value of a smile.

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Yacht Club Guest Service Agent

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