Manager Loyalty Partnerships
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Manager Loyalty Partnerships

Radisson Hotel Group (RHG)

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Manager Loyalty Partnerships

À propos du poste


Mission: 
The team member Rewards branding, experience and quality will support the Manager in the loyalty department and will be involved in engaging projects to reach the set goals and help with continuous improvements. The team member will be involved in a variety of tasks, such as developing of branded supporting documents and collateral, organizing meetings between important stakeholders, conducting market research or benchmark and lead ad-hoc experience projects. The geographical scope of work is Rest of the World (=Global minus the Americas). 

Key roles and responsibilities

Member experience 

  • Support in defining member experience per status/tier and identify gaps by conducting market research, competitive benchmarking and analyzing trends. 

  • Assist in member experience projects and coordinate projects accordingly with all involved stakeholders. 

  • Understand the operational opportunities and constraints that exist and ensure all initiative are designed to optimize the current state. 



Radisson Reward Branding 

  • Support with the development and evolution of the loyalty brand visual identity (e.g. guidelines, standards and tone of voice).  

  • Create and Coordinate the Marketing assets (e.g. collateral, flyers, digital banners) for campaigns and promotions so they are available for the hotels.  

  • Ensure all in-hotel assets and collaterals are updated and ready in the systems. 



Hotel Engagement 

  • Create content and presentations to support the development of trainings in collaboration with HR. 

  • Organize meetings with important stakeholders, responsible for agenda, minutes and follow-ups to ensure delivery deadlines and goals are met. 

  • Function as key contact person for the Radisson Rewards Champions. 



Complaint management 

  • Track and analyze member complaints to make improvements to the program and increase customer loyalty and engagement.  

  • Support the Manager with inquiries from het call center and around benefits delivery to keep member satisfaction high. 



Quality: 

  • Support the Manager analyzing the Guests Quality data to identify key actions to improve the Overall Satisfactions of Loyalty program members across all tiers 

  • Collaborate with key internal stakeholders to assure the full delivery of the operational & benefit promises to the Loyalty program members – with clear positive impact on the Quality company data  



Job requirements and qualifications: 

- Education: Bachelor’s degree (MBA preferred)

- 2+ years of relevant experience in loyalty and/or digital marketing within consumer facing industries, ideally hospitality

- Competencies & skills:

  • Strong project management abilities; capable of prioritizing and handling multiple projects simultaneously, under tight time constraints and within budget parameters. 

  • Flexible, proactive, can-do mentality.  

  • Team player with a global mindset, able to work with a variety of different stakeholders at all levels of the organization. 

  • Strong operational skills 



- Must be fluent in English. Additional language(s) are a plus

If you are interested please submit your CV in English language. 



Fermé

Manager Loyalty Partnerships

Madrid, Espagne

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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