Spa Coordinator 水疗协调员

[{{ $ctrl._job.status.name | translate}}] Spa Coordinator 水疗协调员
Raffles Hainan

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Description du poste


 

Raffles Hotels & Resorts is a collection of award-winning luxury hotels located in vibrant destinations around the world. Unique with its own distinct personality, each Raffles hotel distinguishes itself with the highest standards of product and service.
We offer excellent career development and growth opportunities for our colleagues who have the talent, dedication, drive and passion to be part of leading global luxury hospitality brand.
 
Raffles Hainan, located in the “Hawaii of Asia” – Hainan, will enjoy a superior beachfront location while offering guests direct access to the adjacent championship golf course. The resort’s 299 guestrooms and 32 luxurious villas are among the most spacious and all offer commanding sea views. The resort will feature 7 exciting food and beverage concepts, a 1,400 sqm Raffles Spa, a grand ballroom and flexible meeting spaces for special events.
 
If you are looking for a dynamic environment for growth, please join us as :
所有绝美的旅程都会在某一个地方开始,而我们的开始在约130年之前的新加坡,在那里,我们有了第一家莱佛士酒店。今天,莱佛士逐步成为了一个国际化的品牌,从吸引人的度假胜地到充满生气的发达城市,它的名字遍及全球。
 
随着莱佛士扩张的脚步越来越广,成为世界最奢华的酒店管理集团,是我们每一个人的追求所在。我们需要极具领导才华的您,给予我们员工鼓舞和激励,使他们的诚意服务能够增强客人入住时家一般的感觉,也能够给予他们无至迷人的住店体验。我们也需要您坚持不懈的追求至高标准,可以提供给客人超出期望的完美表现。
 
通过您的领导才华及热情感染可以使我们的客人再次光顾,是你们,让莱佛士保有精髓,成为独一无二的莱佛士,使它可以继续旅程,让足迹抵达新的地方。
 
海南莱佛士酒店位于著有“亚洲夏威夷”之称的海南,坐拥纯美海岸线,毗邻世界级高尔夫球场。299间全海景客房及32间奢华别墅,为宾客提供超大海景视野,宾客在享受精致的同时,俯瞰水清沙白。酒店拥有七间不同风格的餐厅,1400平方米莱佛士水疗设施,大型宴会厅及面积各异的多功能厅,满足各种会议需要。
 
如果您正在寻求一个更好的职业发展平台,请加入我们:
 
Spa Coordinator
 
PURPOSE OF POSITION
职位目的
This position encompasses three roles – spa desk, telephone appointment booking and spa host.
该职位主要包含三个角色-水疗前台、电话预订和水疗咨客。
This person will be working in all three positions in a rotating manner.
员工需要承担以上三种工作职责
Handle all Guests in a professional, courteous manner and serve as the facility's first impression to Guests and members. The Front Desk Host is responsible for the overall operation of the reception area, telephones and hosting and will provide efficient and courteous service to Guests/Members at all times.
以专业、殷勤的待客之道,给客人和会员留下良好的第一印象。前台接待员负责水疗区域总体营运、处理电话、接待客人,给客人/会员提供高效的热情的服务。
 
 
JOB RESPONSIBILITIES
工作职责
  •  Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
         快速、专业地接听电话,表示很乐意能为客人服务
  •  Greet members and Guests in a friendly and efficient manner.
         以友好、有效的方式问候会员和客人
  •  Escort Guest as required.
         必要时需护送客人
  •  Knowledgeable about all aspects of treatments and the facility.
         精通水疗疗程和设施设备。
  •  Knowledgeable in a spa therapy – able to perform massage, aesthetics or alternative spa therapy if co-worker is unable to work – to maintain service and efficiency.
    精通一项水疗疗程-在同事无法工作的情况下能操作按摩、面部护理或其它水疗项目,以保持服务水平和工作效率
  •  Provide information and literature about facility in person and via telephone.
         能通过当面和电话交流给客人提供水疗产品知识
  •  Control entry into all areas of facility by restricting all unauthorised individuals.
         看管水疗区域的各个入口,防止任何未经许可者入内
  •  Collect moneys or other suitable payment from clients for all services rendered.
         管理客户支付的现金或其它付款方式凭据。
  •  Operate point of sale system.
         操作销售系统point of sale system
  •  Treatment bookings/scheduling.
         预订/安排疗程
  •  Clerical duties.
         其它文职性工作
  •  Give tours of spa, as required.
         如有要求,带客参观水疗
  •  Ensure smooth operation of reception.
         确保接待室的正常运作
  •  Respond to inquiries by phone and in person, providing complete details of all spa aspects.
         提供电话或当面的咨询服务,给客户提供水疗各个方面全面的信息。
  •  Handle special assignments.
         处理其它特别任务
  •  Co-ordinate sales packets, when needed.
         需要时,协助整理销售手册
  •  Maintain office files/records.
         整理办公室文件/记录。
  •  Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).
    协助管理人员完成部门员工在前台营运方面的培训,例如接听电话、维护客户关系、销售产品及水疗服务(按摩、去角质护理、面部护理等)
  •  Assist in the operation of all spa departments:
         协助整个水疗部门的正常运作
  •  Salon; Boutique
         管理沙龙、精品店
  •  Sales and marketing
         参与市场销售
  •  Maintain inventory and stocking of all reception materials.
         管理库存及接待所需的办公用品。
     
    ADMINISTRATIVE DUTIES
    行政管理职责
     
  •  Effective coverage of receptions.
         能高效处理前台工作
  •  Adherence to Standard Operating Procedures Manual.
         遵循酒店营运程序标准工作手册的要求
  •  Maintain inventory of supplies for the administration of the reception.
         管理水疗前台办公用品的库存
  •  Maintain accurate records as required by provincial regulations.
         根据当地规定,保持准确的项目记录。
  •  Conduct selection interviews for new hires as and when required.
         必要情况下参与招聘新员工。
  •  Attend weekly/monthly Front of House departmental communication meetings.
         参加每周/月前台部门沟通例会
     
    HEALTH AND SAFETY
    健康和安全
  •  Follow and ensure that all Colleagues follow all safety procedures and practices.
         遵循并确保所有同事遵守所有的安全工作程序
  •  Adherence to reception department emergency procedures/safety manual.
         遵循前台部门应急工作程序/安全工作手册
  •  Ensure all departments adhere to all safety practices of Raffles Spas.
         确保所有部门遵循莱佛士水疗工作安全的实施条例
     
    FINANCIAL RESPONSIBILITIES
    财务职责
  •  Maintain the reception in peak condition at all times, while adhering to all aspects of the operations budget, including payroll.
         在酒店规定的预算范围内(包括工资),保持前台人员上班充足。
  •  Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift.
         现金交易要保持精确的帐单记录,每个班次结束时要做好帐目交接。
     
    COLLEAGUE RELATIONS
    同事关系
  •  Ensure spa reception department maintains a positive relationship with all departments in the spa and hotel.
         确保前台接待与水疗及酒店所有部门保持积极的关系。
  •  Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety.
         确保同事完全理解并遵循酒店安全工作规定之政策。
  •  Ensure all Colleagues adhere to all spa standards as stated in the employee handbook.
         确保所有员工遵守员工手册的各项规定。
     
    GUEST SERVICE
    对客服务               
  •  Ensure the facility is in peak condition at all times (operations and cleanliness).
         确保设施设备在运作及清洁方面一直处于良好状态。
  •  Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.
         在保证安全及服务的前提下,确保客人/会员满意度。
     
    OTHER DUTIES
    其它职责
  •  Carry out any other duties and responsibilities as assigned.
         执行其它分配的工作任务。
 

PERSONAL ATTRIBUTES
个人特质
  •  Degree in hospitality or related field.
         酒店或相关专业学位
  •  Minimum of 2 years experience in spa industry or hospitality.
         2年以上水疗行业或酒店行业工作经验
  •  Basic Accounting.
         财务基础知识
  •  Computer literacy in Microsoft Office, Word, Excel.
         精通微软办公系统,如Word文档处理、Excel电子表格。
  •  Safety oriented First Aid.
         急救等安全培训
  •  CPR - Basic Rescuer.
         心脏复苏术
  •  Excellent communication skills, both written and spoken.
         良好的沟通技巧

Profil recherché

See description

Contrat
Temps plein
Lieu
英州镇, Chine
Département
Spa et bien-être
Début
Dès que possible
Durée du contrat
Indéfini

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