Guest Service Officer / 宾客服务主任

[{{ $ctrl._job.status.name | translate}}] Guest Service Officer / 宾客服务主任
Renaissance Guiyang Hotel

Publiée
Intéressé(e) par cette offre ?

Description du poste

Ensure a hospitable and professional atmosphere to all guests by providing the highest level of service in an efficient and courteous manner while following Marriott standards, procedures and policies at all times.


Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Profil recherché

See description

Contrat
Temps plein
Lieu
Guiyang, Chine
Département
Hébergement
Début
Dès que possible

Autres offres suggérées

{{:: 'Telephone Operator' | ellipsis : 40 : true }}

{{:: 'The Ritz-Carlton, Shenzhen' | ellipsis : 35 : true }}

{{:: 'Agent-Call Center' | ellipsis : 40 : true }}

{{:: 'The Ritz-Carlton Istanbul' | ellipsis : 35 : true }}

{{:: 'Doorman' | ellipsis : 40 : true }}

{{:: 'Marriott Hotel Downtown, Abu Dhabi' | ellipsis : 35 : true }}

{{:: 'Guest Service Attendant' | ellipsis : 40 : true }}

{{:: 'The Ritz-Carlton Istanbul' | ellipsis : 35 : true }}
Intéressé(e) par cette offre ?
Autres offres
Juice Bar Juicetender
Grand Cayman, Îles Caïmans
Embajador(a) de Desayuno
Aguascalientes, Mexique
Asistente administrativo
San José, Costa Rica
Mesero(a)
Puerto Vallarta, Mexique
Voir 16503 autres offres