Guest Services Manager

[{{ $ | translate}}] Guest Services Manager
Renaissance Hong Kong Harbour View Hotel


Description du poste

 Your Path Begins Here


Job Summary   

  • Serve as the property Manager on Duty to oversee all property operations and handle the tracking of service issues

  • Resolve any guest related situation, complaints and grievances in a professional and timely manner to exceed their expectations

  • Engage guests by delivering service excellence throughout each guest experience

  • Implement and monitor the guest recognition or service programme

Job Requirement 
  • Higher Diploma or Degree in Hospitality Management or related disciplines
  • Minimum 3 years of guest relations experience in Hotel, preferably in a managerial or supervisory position
  • Pleasant, service-oriented and excellent communications skills
  • Good command of both written and spoken English, Cantonese and Mandarin 

Navigate Your Future at Renaissance Hotels

At Renaissance® Hotels, we believe inspiration comes from the unexpected. We create a work environment that values diversity, inclusion, spontaneity and discovery, with unmatched growth opportunities. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood.

To apply now, please send your resume to Human Resources Department at; or go to Marriott International Career Website.


Human Resources Department

1 Harbour Road,

Wanchai, Hong Kong


T (852) 2802 8888
F (852) 2131 0660
Whatsapp (852) 6827 0729

Chat, engage and follow us on social media.
@lifeatmarriott on Snapchat

Visit to learn more about our workplace culture and career opportunities.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Personal data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.


Profil recherché

See description


Temps plein
Tsim Sha Tsui, Hong Kong
Dès que possible
Durée du contrat

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