Front Office Agent

[{{ $ctrl._job.status.name | translate}}] Front Office Agent
Rezidor Hotel Group

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Description du poste

Front Office Agent (002763)
Job Number: 002763
Job Title: Front Office Agent
Number of Positions: 1
Job Type (Employment Type): Permanent Contract
Country: Russia
City: Moscow
Salary Interval: Per Month
Category/Department: Front Office / Reception
Rank/level of position: Line Employee
Level of Education: Not Specified
Application Date: 14/03/2017
Position Description
As a Front Office Agent your primary responsible for:
- Checks the daily arrival list
- Create and unforgettable welcome & farewell experience
- Responds to customer requests for information about the hotel and its surroundings
- Arranges for special services requested by the guests.
- Stays current with developments in the hotel
- Handles incoming guest room reservations if required.
- Is aware, at all times, of current room status and room availability
- Communicates effectively with guests, colleagues, and supervisors
- Demonstrates teamwork by co-operating and assisting colleagues as needed
- Demonstrates a working knowledge of all services and facilities of the hotel
- Last but not least: "CREATES MEMORABLE MOMENTS", living our values and putting the guest center stage.
Position Requirements and Offer Details
- Have experience of working at hotels. Candidates having no experience in hospitality industry are also considered
- Higher Education will be an advantage, however is not a must
- Speaks English fluently
- Be an advanced PC user
- Possess excellent communication and teamwork skills
- Have a pro-active attitude and motivation to work
Hotel or Business Details
The Radisson Royal Hotel (former Ukraina Hotel) is one the famous seven buildings in Moscow that are known as “Stalinist skyscrapers” or “Seven Sisters”. Their special, highly distinguished style characterizes to a large degree the appearance of downtown Moscow serving as a striking architectural landmark of Russia’s capital.
Hotel Ukraina that opened on May 28, 1957 was recognized as the largest hotel in Europe. For many years it was dubbed as “Moscow home” for guests from all around the globe. After half a century in service, the hotel required a thorough overhaul and complete modernization. The work continued for three years, and then, on April 28, 2010 a new, modern hotel was opened in the legendary building: Radisson Royal, Moscow. The hotel combines the best features of two eras: the grand imperial style and the moving aesthetics of the socialist society exist here in seamless harmony with modern “smart comfort” and global traditions of five-star service.
Extraordinary architecture and superior style of the hotel have attracted remarkable persons: the book of distinguished guests is filled with autographs of such stars as, e.g., Marcello Mastroianni, Robert De Niro, Michel Legrand, Patricia Kaas, Cesaria Evora, Zachary Quinto, Dominic Cooper, Michael Flatley, Audrey Tautou, Sophie Loren, Joaquin Cortés, Ralph Fiennes, Francis Ford Coppola, Ving Rhames, Sean Bean, Christian Slater, Adrien Brody, Ronaldo, Zinedine Zidane, Cristiano Ronaldo and other celebrities.

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Contrat
Temps plein
Lieu
Moscou, Russie
Département
Réception
Début
Dès que possible
Durée du contrat
Indéfini

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