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Rosewood Miramar Beach Montecito Santa Barbara
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Fermé
Director of Spa
À propos du poste
Job Title: Director of Spa
Education: High School
Location: Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary)
Career Level: Department Head A
Category: Spa
Job Type: Full-time
Compensation Currency: USD
Travel: 90-100%
Job Description: OVERVIEW/BASIC FUNCTION:
Responsible for supervising the proper operation of the Spa, Health Club and Recreation in order to achieve maximum satisfaction of the guests.
RESPONSIBILITIES:
· Project and maintain acceptable payroll commitment.
· Use financial plans for spotting trends, measuring productivity and monitoring progress.
· Control ongoing service and product margin analysis to ensure profitability.
· Implement opportunities for managing operational costs and boosting the bottom line
· Develop procedures for accurate inventory control and monitoring.
· Implement full spa product and service purchasing standards and ensure compliance.
· Administer staff and client scheduling for maximum revenue generation and profitability.
· Develop Spa marketing strategy and ensure a consistent image is being portrayed.
· Be proactive in developing publicity opportunities and effectively dealing with media.
· Develop and maintain gracious and efficient front desk procedures.
· Maintain and update all necessary internal and external guests signage.
· Create ongoing in house promotions and activities to stimulate sales, staff and customers.
· Guide business decisions by staying on top of Spa industry trends.
· Maintain a strong menu of services with both exceptional artistic and aesthetic value.
· Consistently develop and grow retail sales through training, tools and demonstration.
· Ensure Spa is always staged for maximum buyer impact.
· Anticipate, identify and ensure customer needs are being met in the best possible way.
· Monitor customer satisfaction with Market Metris results survey.
· Develop and deliver credible, competitive, value-plus service to the customer.
· Guide staff to become self sufficient.
· Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
· Uphold gracious front desk procedures in the booking and handling of customers.
· Maintain fresh, effective programs to consistently retain and grow customer base.
· Develop and maintain compensation guidelines for customer complaints handling.
· Maintain an up to date version of the Spa Procedure Manual ad ensure compliance.
· Develop and maintain Spa literature, documentation and process handling requirements.
· Attend management meetings and convey all relevant information throughout the Spa.
· Hold regular staff meeting to keep staff up to date on all aspects of the Spa’s operation.
· Ensure equipment is maintained in good working order.
· Maintain professional relationship with suppliers and providers.
· Manage inventory effectively, follow purchasing standards and ensure compliance.
QUALIFICATIONS:
· Experience: Minimum 3 years’ experience as a Spa Manager/Director at a 5 star hotel.
· Education: High school diploma
· General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
· Technical Skills: Knowledge of Spa Operation management and Spa products; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Spa departments; ability to motivate the staff and developing incentive programs to improve their productivity.
· Language: Required to speak, read and write English, with fluency in other languages preferred.
· Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: None required.
Responsible for supervising the proper operation of the Spa, Health Club and Recreation in order to achieve maximum satisfaction of the guests.
RESPONSIBILITIES:
· Project and maintain acceptable payroll commitment.
· Use financial plans for spotting trends, measuring productivity and monitoring progress.
· Control ongoing service and product margin analysis to ensure profitability.
· Implement opportunities for managing operational costs and boosting the bottom line
· Develop procedures for accurate inventory control and monitoring.
· Implement full spa product and service purchasing standards and ensure compliance.
· Administer staff and client scheduling for maximum revenue generation and profitability.
· Develop Spa marketing strategy and ensure a consistent image is being portrayed.
· Be proactive in developing publicity opportunities and effectively dealing with media.
· Develop and maintain gracious and efficient front desk procedures.
· Maintain and update all necessary internal and external guests signage.
· Create ongoing in house promotions and activities to stimulate sales, staff and customers.
· Guide business decisions by staying on top of Spa industry trends.
· Maintain a strong menu of services with both exceptional artistic and aesthetic value.
· Consistently develop and grow retail sales through training, tools and demonstration.
· Ensure Spa is always staged for maximum buyer impact.
· Anticipate, identify and ensure customer needs are being met in the best possible way.
· Monitor customer satisfaction with Market Metris results survey.
· Develop and deliver credible, competitive, value-plus service to the customer.
· Guide staff to become self sufficient.
· Exhibit a professional attitude, diplomacy and an ability to handle difficult situations
· Uphold gracious front desk procedures in the booking and handling of customers.
· Maintain fresh, effective programs to consistently retain and grow customer base.
· Develop and maintain compensation guidelines for customer complaints handling.
· Maintain an up to date version of the Spa Procedure Manual ad ensure compliance.
· Develop and maintain Spa literature, documentation and process handling requirements.
· Attend management meetings and convey all relevant information throughout the Spa.
· Hold regular staff meeting to keep staff up to date on all aspects of the Spa’s operation.
· Ensure equipment is maintained in good working order.
· Maintain professional relationship with suppliers and providers.
· Manage inventory effectively, follow purchasing standards and ensure compliance.
QUALIFICATIONS:
· Experience: Minimum 3 years’ experience as a Spa Manager/Director at a 5 star hotel.
· Education: High school diploma
· General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
· Technical Skills: Knowledge of Spa Operation management and Spa products; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Spa departments; ability to motivate the staff and developing incentive programs to improve their productivity.
· Language: Required to speak, read and write English, with fluency in other languages preferred.
· Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Licenses & Certifications: None required.
- Département: Spa Spa et bien-être
Fermé
Director of Spa
Temps plein, Indéfini
Date de début du contrat:
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