Director of Spa
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Director of Spa

Rosewood Miramar Beach Montecito Santa Barbara

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Director of Spa

À propos du poste

Job Title: Director of Spa Education: High School Location: Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary) Career Level: Department Head A Category: Spa Job Type: Full-time Compensation Currency: USD Travel: 90-100% Job Description: OVERVIEW/BASIC FUNCTION:

 

Responsible for supervising the proper operation of the Spa, Health Club and Recreation in order to achieve maximum satisfaction of the guests.

 

 

 

RESPONSIBILITIES:

 

 

 

·         Project and maintain acceptable payroll commitment.

 

·         Use financial plans for spotting trends, measuring productivity and monitoring progress.

 

·         Control ongoing service and product margin analysis to ensure profitability.

 

·         Implement opportunities for managing operational costs and boosting the bottom line

 

·         Develop procedures for accurate inventory control and monitoring.

 

·         Implement full spa product and service purchasing standards and ensure compliance.

 

·         Administer staff and client scheduling for maximum revenue generation and profitability.

 

·         Develop Spa marketing strategy and ensure a consistent image is being portrayed.

 

·         Be proactive in developing publicity opportunities and effectively dealing with media.

 

·         Develop and maintain gracious and efficient front desk procedures.

 

·         Maintain and update all necessary internal and external guests signage.

 

·         Create ongoing in house promotions and activities to stimulate sales, staff and customers.

 

·         Guide business decisions by staying on top of Spa industry trends.

 

·         Maintain a strong menu of services with both exceptional artistic and aesthetic value.

 

·         Consistently develop and grow retail sales through training, tools and demonstration.

 

·         Ensure Spa is always staged for maximum buyer impact.

 

·         Anticipate, identify and ensure customer needs are being met in the best possible way.

 

·         Monitor customer satisfaction with Market Metris results survey.

 

·         Develop and deliver credible, competitive, value-plus service to the customer.

 

·         Guide staff to become self sufficient.

 

·         Exhibit a professional attitude, diplomacy and an ability to handle difficult situations

 

·         Uphold gracious front desk procedures in the booking and handling of customers.

 

·         Maintain fresh, effective programs to consistently retain and grow customer base.

 

·         Develop and maintain compensation guidelines for customer complaints handling.

 

·         Maintain an up to date version of the Spa Procedure Manual ad ensure compliance.

 

·         Develop and maintain Spa literature, documentation and process handling requirements.

 

·         Attend management meetings and convey all relevant information throughout the Spa.

 

·         Hold regular staff meeting to keep staff up to date on all aspects of the Spa’s operation.

 

·         Ensure equipment is maintained in good working order.

 

·         Maintain professional relationship with suppliers and providers.

 

·         Manage inventory effectively, follow purchasing standards and ensure compliance.

 

 

 

QUALIFICATIONS:

 

 

 

·         Experience: Minimum 3 years’ experience as a Spa Manager/Director at a 5 star hotel.

 

 

 

·         Education:  High school diploma

 

 

 

·         General Skills:    Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.

 

 

 

·         Technical Skills: Knowledge of Spa Operation management and Spa products; ability to satisfactorily communicate in English with guests, management and co-workers to their understanding; ability to provide legible communication; ability to manage payroll; ability to keep control of the budget; ability to train and develop the Spa departments; ability to motivate the staff and developing incentive programs to improve their productivity.          

 

 

 

·         Language:   Required to speak, read and write English, with fluency in other languages preferred.

 

 

 

·         Physical Requirements:    Must be able to exert physical effort in transporting _____ pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

 

 

 

Licenses & Certifications:           None required.
Fermé

Director of Spa

Montecito, CA, États-Unis

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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