Overnight Front Desk Agent

[{{ $ctrl._job.status.name | translate}}] Overnight Front Desk Agent
Rosewood Miramar Beach Montecito Santa Barbara


Description du poste

Job Title: Overnight Front Desk Agent

Education: High School

Location: Rosewood Miramar Beach Montecito - Santa Barbara, CA US (Primary)

Career Level: General Associate

Category: Front Office (FD, Concierge, GS, BD, PBX, Valet, GR, Door)

Job Type: Full-time

Compensation Currency: USD

Job Description: Begin Your Rosewood Journey

We believe that life is made of many journeys: inspiration, wonderment, curiosity, or the simple joy of discovering something new every day. If you share the same sentiment, then this opportunity is for you.

We are looking for an Overnight Front Desk Agent to join our Front Office Team! 


Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.  Provide information and assistance to all guests and visitors.

Essential Responsibilities: 

Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards.

Ensure that standards are maintained at a superior level on a daily basis.

Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.

Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.

Maintain positive guest relations at all times.

Resolve guest complaints, ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.

Maintain complete knowledge at all times of:

All hotel features/services, hours of operation.

All room types, numbers, layout, decor, appointments, and location.

All room rates, special packages, and promotions.

Daily house count and expected arrivals/departures.

Room availability status for any given day.

Scheduled daily group activities / VIPs.

Obtain assigned bank and ensure accuracy of contracted monies. Keep the bank secure at all times.

Meet with Supervisor to review daily assignments and priorities.

Meet with departing Front Desk Agent to review business status and follow up items.

Access all functions of the computer system.

Set up a workstation with necessary supplies.

Answer department telephone within 3 rings, using correct greeting and telephone etiquette.

Promote positive guest relations to all individuals approaching the Front Desk.

Process all guest check-ins.

Confirm reservation in the system and review all noted information.

For guests without a reservation, sell a room type agreed upon.

Register guests on the computer.

Verify reservation information with the guest (departure date, room type).

Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.

Assign guest room.

Advise guest of any messages, mail, faxes, etc. received for them.

Communicate services and amenities of the hotel to guests.

Obtain proper identification for tax-exempt guests and attach the form to the registration card.

Direct Bell Person to escort guests and transport their luggage to the room.

Maintain guest history files on all guests.

Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Set up accurate accounts for each guest checking in according to their requirements (i.e., sharewiths, separate room/tax/incidentals, comp).

Handle overbooked or “walked” guests.

Accommodate room changes.

Document all guest requests, complaints, or problems.

Take, record, and relay messages accurately, completely, and legibly.

Accept and record wake-up call requests; deliver to PBX.

Issue safe deposit boxes to guests and ensure the security of keys.

Distribute all guest and department mail.

Monitor, send, and distribute guest faxes.

Document and confirm reservations and cancellations.

Block rooms in the computer and follow through on designated requirements.

Pre-register designated guests and prepare key packets.

Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).

Generate, print, and distribute daily and weekly reports.

Resolve discrepancies on the room status report with Housekeeping.

Match the bucket check to in-house guest ledger report; report discrepancies to Manager.

Process all check-outs.

Resolve any late charges.

Present folio to guest and resolve any disputed charges.

Settle guest accounts.

Retrieve guest room key from guests.

Process express check-outs.

Handle requests for late check-outs.

Conduct group check-ins/outs.

Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.

Adhere to all cashiering procedures:

Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Make the change for guests.

Cash guests' personal checks/travelers’ checks.

Post charges.

Run closing reports.

Count and secure bank.

Complete designated cashier reports.

Balance receipts.

Drop receipts.

Document pertinent information in the logbook/ Lotus Notes/Front Desk Checklist.

All other duties as required.

About Rosewood Miramar Beach

Rosewood Miramar Beach features 161 ultra-luxury guestrooms across 16 acres, including a glamorous Presidential Residence, a Bridal Suite, and multi-bedroom family bungalows nestled among rolling lawns and mature landscaping. Guests are treated to estate-style service, entirely personalized to complement their every need. Amenities include an oceanside bar and restaurant with an outdoor terrace, a signature restaurant, two swimming pools, a Sense® spa, a state-of-the-art fitness center, beach club, and a screening room. In addition, the resort offers 12,000 square feet of indoor and outdoor event space including a 6,000-square-foot ballroom.

Competitive Benefits

Medical, Dental, Vision, Life & Disability insurances, 401K

Complimentary Room Nights

Connect with us:

LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts

Facebook: https://www.facebook.com/RosewoodMiramar

Instagram: https://www.instagram.com/rosewoodmiramar

Job Requirements: Qualifications



Minimum of two years’ experience as a Front Desk Agent or in a supervisory role within a luxury or ultra-luxury hospitality setting. Experience working overnight shifts and as a Night Manager on Duty preferred.

•     General Skills:   Must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain the confidentiality of guest information and pertinent hotel data.

•     Technical Skills: Ability to input and access information in the property management system/computers


High school diploma. Associate’s or Bachelor’s degree in business or a relevant field of work, or an equivalent combination of education and/or work-related experience a plus.


Required to speak, read and write English, and do basic mathematics.  Fluency in other languages a plus.

Profil recherché

See description


Temps plein
Montecito, CA, États-Unis
Dès que possible
Durée du contrat

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