F&B-Sales Manager

[{{ $ctrl._job.status.name | translate}}] F&B-Sales Manager
Shanghai Marriott Hotel City Centre

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Description du poste

 

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

 

Construction of the largest full-service Marriott-branded hotel in Shanghai, Shanghai Marriott Hotel City Centre opened its doors on 24 November, 2011. Located aside People's Square and Park on Xi Zang (Middle) Road, the Shanghai Marriott Hotel City Centre enjoys a premium downtown location. Nanjing Pedestrian Street is a 30 second stroll from the hotel's street entrance. The BUND, Suzhou Creek and the lively Xintiandi are all within easy walking distance.

 


 

MAJOR FUNCTION 主要 :

 

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service. Develop, coordinate and implement social media initiatives as well as beverage promotional programs. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests. Coordinate reservation confirmations for special and holiday events for parties of six people or more in the restaurant. Coordinate selling of all food and beverage in hospitality suites through the Room Service Department. Perform general office duties to support Champions and Room Service (e.g., filing, sending emails, typing, faxing, and copying).

 

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure personal appearance is professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.

 

SPECIFIC DUTIES 工作任務 :

 

Sales

  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).

  • Gather materials and assemble information packages (e.g., brochures, promotional materials).

  • Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service.

  • Develop, coordinate and implement social media initiatives as well as beverage promotional programs.

  • Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.

  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.

  • Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.

  • Promote awareness of brand image internally and externally.

  • Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

  • Coordinate reservation confirmations for special and holiday events for parties of six people or more in the restaurant.

  • Coordinate selling of all food and beverage in hospitality suites through the Room Service Department.

  • Perform general office duties to support Champions and Room Service (e.g., filing, sending emails, typing, faxing, and copying).

Guest Relations

  • Address guests' service needs in a professional, positive, and timely manner.

  • Thank guests with genuine appreciation and provide a fond farewell.

  • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

  • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.

  • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

  • Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).

Communication

  • Speak to guests and co-workers using clear, appropriate and professional language.

  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others

  • Support all co-workers and treat them with dignity and respect.

  • Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

  • Develop and maintain positive and productive working relationships with other employees and departments.

Quality Assurance/Quality Improvement

  • Comply with quality assurance expectations and standards.

  • Physical Tasks

Computer Skills

  • Use computer systems and software packages to input, access, modify, store, or output information

  • Enter and retrieve data from computer systems using a keyboard, mouse or trackball.

Physical Tasks

  • Enter and locate work-related information using computers and/or point of sale systems.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Policies and Procedures

  • Maintain confidentiality of proprietary materials and information.

  • Follow company and department policies and procedures.

  • Protect the privacy and security of guests and coworkers.

  • Perform other reasonable job duties as requested.

 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

 

Profil recherché

See description

Contrat
Temps plein
Lieu
Chongming, Chine
Département
Restauration autre
Début
Dès que possible
Durée du contrat
Indéfini

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