[{{ $ctrl._job.status.name | translate}}] FO Management Trainee
Shanghai Marriott Hotel City Centre


Description du poste

The training program will focus on technical skills, leadership skills and discipline specific skills. Technical tasks focus on learning the basic functions of each of the non-management jobs within a discipline. Tasks and learning activities focus on learning company culture, policies and procedures, and broadening one’s knowledge of hotel operations. On-the-job training provides hands-on experience in the position.

Profil recherché

Education and Experience
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Skills and Knowledge
• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Mathematics - Using mathematics to solve problems.
• Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.
• Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Management Competencies
• Adaptability - Ability to effectively adjust to major changes in work tasks or the work environment.
• Aligning Performance for Success - Skilled at focusing and guiding others in accomplishing work objectives.
• Building a Successful Team - Skilled at building a cohesive team and facilitating goal accomplishment.
• Building Trust - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
• Communication - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
• Customer Focus - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
• High Work Standards - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
• Planning and Organizing - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
• Problem Solving/Decision Making - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
Stage, Formation
Chongming, Chine
Dès que possible
Prise de poste au plus tard
août 2019
Durée du contrat
6 mois
Postes disponibles
Échelle de rémunération
Allowance RMB 5000/month
Live-in Benefit, on sharing basis arranged accomodation.
Autres avantages
Free duty meals will be provided at Associate Cafeteria. Buffet at Shanghai City Bistro for Off-Duty Meal.Uniform provided by the hotel. Laundry Service with entitlement of RMB 600 per month.

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