Social Events, Executive Planner
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Social Events, Executive Planner

À propos du poste

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

ESSENTIAL ATTRIBUTES:

 

Ø  Previous reactive Event Sales and Event Planning experience in Luxury Hotels is essential

Ø  Prior Account Development/Management experience

Ø  Understanding of Opera Sales & Catering and PMS systems

Ø  Minimum of 2 years’ experience in social events and wedding planning is essential

Ø  Passionately driven towards achieving revenue goals

Ø  Professional and mature communication skills – verbal and written

Ø  Excellent standards of personal presentation

Ø  Word-processing skills, preferably with Microsoft Word, Excel, PowerPoint

 

 

MAIN SCOPE OF ROLE:

 

This position is largely responsible for the handling of weddings and social (both individual & corporate) events from the initial stage through to final planning details. The role will mainly focus on the following 2 hotels: Sheraton Grand London Park Lane and Le Meridien Piccadilly, with planning of some smaller scale events at the Park Tower Knightsbridge, a Luxury Collection Hotel, W London - Leicester Square and Aloft London Excel. Some Account Management/Development will also be required within the scope of this role.

 

  MAIN DUTIES & RESPONSIBILITIES
Ø  Work closely with the Lead Management Team (LMT) and the Sales Manager – Special Events to ensure all social event enquiries are responded to at a minimum within the Marriott standard response time of 24 hours.

 

Ø  Ensure all allocated enquiries are followed up within 24 hours of proposal and thereafter at regular intervals to drive conversion, ensure a clean function diary and to ensure accurate reporting for the purposes of forecasting.

 

Ø  Adhere to Marriott Telephone standards at all times.

Ø  Highlight enquiries which require Hotel Manager or Director of Sales’ assistance in order to drive conversion.

 

Ø  Ensure a thorough understanding of all Marriott corporate programs impacting on group and banqueting business including but not limited to Rewarding Events, MI Leads, Group Housing Solutions, StarCite, Cvent, OneSource and ensure that these tools are maximised on a daily basis.

 

Ø  Ensure adherence to the Marriott Standards in addition to the Central London Standard Operation Procedure when utilising opera including but not limited to the inputting of bookings, group blocks, contacts, activities and status management.

 

Ø  Ensure a good knowledge of Opera in order to be competent in checking bedroom and function space availability.

 

Ø  Effectively manage and develop successful working relationships with preferred and other key caterers, ensuring annual contracts and documentation are up-to-date (where necessary)

 

Ø  Work with the Proactive Sales Manager – Special Events to develop new relationships with caterers and other Event Planners who are/have the potential to be key business partners

 

Ø  Ensure adherence to all Group & Event Sales administration standards in line with Marriott Standards – including but not limited to updating MI Leads, OneSource and Rewarding Events.

 

Ø  Follow the selling strategy from the Lead Management Team for Banqueting business, work in accordance with selling guidelines ensuring minimum numbers and pricing guidelines are adhered to at all times.

 

Ø  Ensure contracts are issued for all Banqueting associated business in line with Group Contracting process/template or short lead business contract template.

 

Ø  Ensure adherence to Event Order distribution timelines and all event orders are completed in expected timeframe.

 

Ø  Identify operational limitations and sell only what we advertise and can effectively manage operationally.

 

Ø  Maintain effective and appropriate liaison with clients throughout the planning process, coordinating planning site inspections (with the Banqueting Operations team, where necessary) and menu tastings, where appropriate.

 

Ø Where possible, meet and greet all clients upon arrival for their event.

 

Ø  Ensure that all the details of the event (and relevant notes and observations from sales and planning site visits) are communicated to the Banqueting Operations team of each hotel in advance of each event.

Ø  Attend weekly events meeting with F&B and Operations teams at the Sheraton Grand London Park Lane and Le Meridien Piccadilly based on events for the week ahead.

 

Ø  Communication daily with the Groups and Events Planning Manager on any critical issues relating to any upcoming events and any anticipated variances to forecasted revenues.

 

Ø  Develop and maintain close working relationships with operational departments across all properties and ensure they are provided with accurate and timely event orders, ensuring a thorough handover is administered to appropriate operational personnel for all banqueting business on a timely basis prior to Event.

 

Ø  Initiate customer follow up for feedback within 24 hours of departure.

 

Ø  Ensure all feedback, compliment and complaint emails are distributed to appropriate departments and manage client follow-up together with Group & Events Planning Manager and Hotel Managers where necessary.

 

Ø  Effectively manage time ensuring the completion of all pre-set tasks on a daily basis.

 

Ø Take responsibility and be empowered to make decisions when quoting for business, adhering to

        the pre-set strategic guidelines.

 

Ø  Conduct site inspections at a time convenient to clients (this might take place outside of business hours, mostly evenings and some weekends) to ensure any such requests are accommodated. Ensure adherence to Site Inspection policies for all site inspections and that VIP site inspections are conducted where applicable.

 

Ø Contribute to an empowered dynamic environment in which all team members take responsibility

        for their workload and professional development.

 

Ø  Build strong relationships with Group & Events Department team members, Proactive Sales team and Hotel operations teams, ensuring clear communication between all departments. Liaise with each department when necessary ensuring a good level of internal communication is maintained at all time to ensure delivery of excellent guest service as appropriate.

 

Ø Maintain full and accurate knowledge of the competitive sets of the Central London hotels.

 

Ø Attend daily & weekly Group & Event meetings and other meetings as required.

 

Ø  Actively participate in the Engagement Survey process and support action plans to address feedback within the department.

 

Ø  Perform any duties deemed necessary and reasonable, requested by the Group & Event Planning Manager and Group & Events Sales Manager.

 

Ø Ensure adherence to Marriott Standards for Payment Card Industry (PCI) compliance at all times.

 

Ø  Ensure adherence to the Hotel(s) credit policies and procedures and ensure clients are made fully aware of all credit decisions, contract and deposit requirements.

 

Ø  Ensure close working relationship with the Billing Coordinators to ensure accuracy of actualised revenue in Opera and final invoices. Assist with any revenue or invoice queries to ensure these are addressed in a timely manner. 


Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

À propos de vous

See description
  • Langue requise: Anglais.

L'entreprise

A celebrated Art Deco property the Sheraton Grand London Park Lane hotel offers a prime destination in the heart of Mayfair. With an ideal location our park lane hotel faces one of the capital's Royal Parks, Green Park which is just a short walk away from Buckingham Palace and Westminster. With comfortable facilities that will make you feel right at home, stay in one of our renovated rooms or suites featuring 32" HD plasma televisions, free WiFi and our Sheraton Signature Sleep experience leaving you energized in the morning. Sit back and relax whilst enjoying one of the best traditional afternoon teas in London and listen to the relaxing sounds of the harp. Visit our Italian Restaurant Mercante to indulge in seasonal creations by head chef Davide D'Ignazio who brings a fresh take on Italian dining in Mayfair. In the evening, sip on expertly crafted cocktails in Mayfair's local, Smith & Whistle.

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Social Events, Executive Planner

London, Royaume-Uni

Temps plein, Indéfini

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