[{{ $ctrl._job.status.name | translate}}] Multilingual Customer Software Training Specialist - Fluent English Mandarin & Cantonese

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Description du poste

You may not have heard of SiteMinder, but If you’ve ever booked hotel accommodation online, chances are, you’ve used one of our products. We are the leading cloud platform for hotel integrations and bookings with a presence in more than 160 countries, focusing on disruptive solutions for the hotel industry since 2006, we have grown to more than 30,000 hotel customers. For over ten years we've been changing the way hospitality works empowering hotels to attract, reach and convert guests across the globe.

What we have available:

Due to an internal promotion we are seeking a Multilingual Customer Software Training Specialist who speaks fluent English, Mandarin and/or Cantonese to join our team. Using your passion and skill for customer service you will be responsible for the set up, training and success of SiteMinder's APAC customers when they purchase a SiteMinder product.

Our hotel customers are spread across APAC so our training sessions are completed via video where you'll use an engaging and informative style to ensure our customers understand how to use the products and benefit from all it's features.

Don't fear, we won't throw you in the deep end. We provide you with the product and internal software training and pair you with a seasoned buddy to perform mock training before we have you training our customers.

All we ask of you is an amazing, go getting attitude and your passion for providing and striving for a positive customer experience (this we can't train!).

What is it like to work with us?
Our customer service team tell us that they enjoy the fun, friendly and energetic environment. Many of the people we hire come recommended by friends or colleagues already working with us so we encourage you to check your network and see if someone you know is already part of the SiteMinder team to ask them directly about our culture. We’re no longer a start-up but we are still growing fast, which can be challenging. We’re young in our journey and we are working on a variety of initiatives to support our staff in getting the best experience in their SiteMinder career.
Check out our website to find out more about us, the story of our founders is also inspiring and definitely worth a watch. You can find us at www.siteminder.com there’s a whole lot of information that should help inform your decision to apply. If you think you are a fit, we’d love to hear from you!

Profil recherché

As a Customer Software Training Specialist you will:

  • Quality customer requirements, identify the appropriate set up requirements and prepare the customers for core product implementation
  • Deliver a high standard of customer training on the chosen SiteMinder product via telephone or Skype
  • Clearly communicate SiteMinder's support procedures to the customer to ensure their ongoing satisfaction with our customer service
  • Take ownership of customer's problems and seek to identify, respond and resolve any customer issues
  • As a Customer Software Training Specialist you will have the following skills and experience:
  • You will have sound communication skills in fluent English, Mandarin and/or Cantonese
  • You will have proven customer service experience with a passion for providing a premium customer experience
  • You are tech savvy with a sound knowledge of all things technology
  • You have worked towards targets and are goal oriented but always thinking about the customer experience
  • Experience in the hotel industry or in a SaaS company is a plus!
  • SiteMinder Values:
  • Think Customer - see everything from the customers perspective
  • Be in the Game - passionate high performers - no spectators
  • Own it Finish it - be decisive, accountable
  • OK is not OK - make what you do great, challenge the status quo
  • Be Candid - have regular, open and sometimes difficult conversations
  • Contrat
    Temps plein
    Nouvelle-Galles du Sud, Australie
    Dès que possible


    As the leading cloud platform for hotels, SiteMinder allows hotels to attract, reach and convert guests across the globe. We serve hotels of all sizes with award-winning solutions for independents and groups alike, wherever they are in the world.

    SiteMinder’s products include The Channel Manager, the industry’s leading online distribution platform; TheBookingButton, a wholly-branded booking engine for direct bookings via the web, mobile or social; Canvas, the intelligent website creator for independent hoteliers; Prophet, real-time market intelligence solution that takes the guesswork out of pricing rooms; and GDS by SiteMinder, a single-point of entry to a six-figure network of travel agents and the world’s major GDSs.

    With more than 26,000 hotel customers and 400 of the industry’s top connectivity providers as our partners, today we have presence in more than 160 countries on six continents.

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