[{{ $ctrl._job.status.name | translate}}] Director of Sales & Marketing
Smetana Hotel


Description du poste

JOB SCOPE: Manages all sales activities and events including direct sales, sales solicitation, sales administration, public relations and management of the sale team

Profil recherché

Key Responsibilities
• Produces the Annual Revenue Plan in conjunction with Executive Committee, Sales and Marketing Budgets and forecasts
• Produces, implements and monitors action plans to ensure Revenue Plan objectives are achieved
• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increased rate
• Procures new and repeat business for the hotel by monitoring contact with airlines, travel agencies, commercial houses, private clubs and professional associations within local, domestic and international markets. Maintains contact with planners, corporate accounts, incentive buyers, airlines and wholesalers, through personal sales calls, telephone contacts and written communications
• Creates and implements special programmes to achieve greater productivity through:
o Increasing average rate
o Increasing occupancy
o Increasing business volume during difficult periods
o Increasing local food and beverage banqueting sales
o Manages key Accounts
o Oversees the selling and servicing of group business
o Co-ordinates the development of all promotional material
• Provides direction on and conducts market research
• Monitors competitor activities
• Ensures the hotel is represented as an active member of the local community through association membership
• Plans and executes sales trips to major market areas
• Attends major travel functions to promote sales for the hotel
• Directs all sales activities for Sales Managers to ensure they meet the goals of the Revenue Plan
• Conducts weekly reviews of sales personnel activity to ensure targets and sales objectives are being met
• Produces monthly Sales reports and forecasts
• Meets with guests from major producers/organizers of big events staying in the hotel to ensure customer satisfaction
• Establishes and continuously updates mailing lists
• Organises and attends major sales/PR related functions within the hotel
Customer Service
 Demonstrate service attributes in accordance with industry expectations and company standards including:
 Being attentive to Guests
 Accurately and promptly fulfilling Guests requests
 Anticipate Guests needs
 Maintain a high level of knowledge which affects the Guest experience
 Demonstrating a ‘service’ attitude
 Taking appropriate action to resolve guest complaints

 Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers

Financial Responsibilities
• Prepare, manage and achieve the department’s budget.
• Prepare and manage a cost effective budget with measurable targets for department within the financial parameters set down by the hotel budget
• Effectively monitor and analyse variations from the budget
• Develop systems that measure the cost effectiveness of the department
Develop procedures that track, report on, and control the running costs of the

Business Planning
 Contribute to the overall strategic plan of the business and help compile the annual hotel business plan
 Keep abreast of trends in your area and implement best practice initiatives
 Develop a competitive business plan for your operational area and communicate this to your operational colleagues and staff
People Management
 Work within the company’s Human Resource Management System to ensure the departmental performance of staff is productive. Duties include:
 Plan for future staffing needs
 Recruit in line with company guidelines
 Prepare detailed induction programmes for new staff
 Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
 Ensure training needs analysis of your departmental staff is carried out and training programmes are designed and implemented to meet needs
 Actively work at developing your staff and identify high potentials
 Maintain training records for all direct reports and ensure they do the same for their staff

 Conduct probation and formal performance appraisal in line with company guidelines
 Coach, counsel and discipline staff, providing constructive feedback to enhance performance
 Approve leave requests after considering peaks and troughs in the business
 Regularly communicate with staff to maintain good relations
 Comply with the Company’s Corporate Code of Conduct
 Familiarise yourself with the company values and model desired behaviours
 Perform tasks as directed by the Manager in pursuit of the achievement of business goals
Temps plein
Prague, Tchéquie
Ventes et marketing
Anglais, Tchèque (facultatif), Allemand (facultatif), Français (facultatif), Russe (facultatif)
Dès que possible
Durée du contrat
Plus de 1 an
Échelle de rémunération
Autres avantages
Mobile phone, Laptop, cafeteria inhouse

Smetana Hotel

Smetana Hotel (formerly Pachtuv Palace) is located in the heart of Prague with only a 1-minute walk to the Charles Bridge and a 5-minute walk to the Old Town Square. Surrounded by art masterpieces and extraordinary cultural atmosphere, the hotel used to be the usual home of Mozart and Casanova in Prague.

As a French-Czech family-owned hotel, we love international spirit and currently count five nationalities working with us. We are happy to further extend our talent base with both international and local professionals. We believe that the best way to gain excellence is to bring together years of experience and young innovation culture. Therefore professionals of any age, experience level and background are very welcome at Smetana Hotel.

The Hotel just underwent major renovation at the end of 2018, which will be fully completed in the first quarter of 2019.

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