Franchised Front Desk Agent
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Franchised Front Desk Agent

SpringHill Suites Charlotte at Carowinds

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Franchised Front Desk Agent

À propos du poste

Thank you for your interest in this position. It is a job opportunity with one of Marriott International’s franchisees.

 

Please apply via email at: yvonne.larkin@carowinds.com


Additional Information: This hotel is owned and operated by an independent franchisee, Cedar Fair Resorts. The franchisee controls all aspects of the hotel’s employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

 

Job Summary

• Create a memorable arrival and departure experience by being warm, friendly, hospitable, helpful and knowledgeable of the property offerings and area.


• Guest registration and property management while maintaining proprietary information including credit card information, in a secure and confidential manner.


• Process cash and credit card transactions, balance shift work.


• Sell amusement park tickets.

• Solve guest related concerns in a positive and professional manner by following Marriott’s guest recovery process.


• Maintain open communication with other shifts and Management.


• Maintain a clean and safe work environment.

• Maintain property key control.

• Use proper phone and radio etiquette.

• Stock the Market.

• Maintain inviting lobby.

• Assist other departments when needed.

• Ability to respond to emergency situations by following hotel protocol. Facilitate fire and life safety procedures.


• Adhere to Company uniform and attendance policies.

• Adhere to Company code of conduct.

• Proudly represent the brand and company.

• Other duties assigned by management.

Job Requirements:

o Previous Marriott experience a plus.

o Charismatic attitude and spirit to serve.

o Ability to operate a computer and learn the property management system ( FOSSE).


o Able to stand for long periods of time.

o Able to work early mornings, nights, weekends and holidays.


o Have good verbal and written communication skills.

o Ability to multitask.

o Have independent problem solving skills and sense of urgency.


o Ability to work as a team in a fast-paced environment.

o Ability to handle guest request and complaints, take payments and give necessary compensation and refunds.


o Ability to remain calm during emotionally charged situations.


o Ability to pass a mandatory (or random) drug test per company policy unless prohibited by state or provincial law.


o Ability to pass a background check if 18 years of age or older, which may include but is not limited to credit, criminal, DMV, previous employment, education and personal references per company policy unless prohibited by federal, state or provincial law.

 

This company is an equal opportunity employer.

 

 

 

 

frnch1

Fermé

Franchised Front Desk Agent

Charlotte, NC, États-Unis

Temps plein, Indéfini

Date de début du contrat:

Date d'entrée en fonction (au plus tard):

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