Event Executive

[{{ $ctrl._job.status.name | translate}}] Event Executive
Swansea Marriott Hotel

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Description du poste

The Event Executive is responsible for incoming enquiries, from conversion through to seamless transition to operations for event execution and back to sales.  The Event Executive provides excellent customer service through every element of the event or group enquiry, utilizing strong selling skills.   Prepares all event documentation and coordinates with all relevant hotel departments and the customer to ensure consistent, high level service through pre –event, during event and post event. Recognizes opportunities to maximize revenue, conversion and drive repeat business. The Event Executive takes personal responsibility to adhere to sales and event brand standards for enquiry handling, event planning, pre & post-event.
 
Skills and Knowledge
  • Effective sales skills
  • Knowledge of meetings & event management
  • Effective communication (verbal, listening, writing) and negotiation skills
  • Strong customer development and relationship management skills
  • Strong organizational skills
  • Knowledge of contract management and legalities
  • Knowledge of menu planning, food presentation and banquet and event service operations
  • Knowledge of event technology products and services
  • Knowledge of current trends in event management and event technology
  • Knowledge of overall hotel operations as they affect department
  • Ability to execute against an agreed event and group strategy
  • Ability to use Microsoft Office software applications and hotel system applications
  • Strong problem-solving skills; encourages new innovative solutions when appropriate
  • Effective influence skills
  • Effective decision making skills
 
Introduction to the Swansea Marriott Hotel
Swansea Marriott Hotel welcomes business travelers and vacationing families with superb service and a prime waterfront location. You'll find us in the bustling city centre, steps from Swansea Marina, with access to the beautiful Swansea Bay beach just meters from our front door.  This alongside local attractions such as Liberty Stadium, Swansea Waterfront Museum and the stunning Gower Peninsula, Swansea Marriott caters for all our guest needs.
 
Progression and Benefits
‘Open doors to opportunity’ is Marriott’s primary vision and as a consequence, the organisation is regularly looking to invest in its associates to ensure they are given the opportunities to grow and progress. To support this there are a range of benefits the company offers, including:
  • Free meals on shift.
  • Free use of our on-site leisure facilities.
  • Discounted stays at Marriott hotels worldwide.
  • Free Car parking
  • Uniform
  • Training and development opportunities.
  • Service awards and recognition gifts
  • Cycle to work scheme
  • Pension Scheme

Job Summary
 
     Update information board on a regular basis to inform employees of important events. Provide assistance and guidance to employees who are struggling with job duties (e.g., low package sales numbers). Assign lead calls or emails to Sales Executives based on line rotation. Create spreadsheets to organize information related to Sales and Marketing activities (e.g., mailing lists, tours). Enter, retrieve, reconcile, and verify information in software involved in the sales process. Contact appropriate individual or department as necessary to resolve guest calls, requests, or problems. Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Encourage guests or callers to purchase or schedule preview package sales/tours and answer questions about property facilities/services. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets. Anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Profil recherché

See description

Contrat
Temps plein
Lieu
Swansea, Royaume-Uni
Département
Ventes et marketing
Début
Dès que possible

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