All Day Dining Restaurant -  Assistant Manager

[{{ $ | translate}}] All Day Dining Restaurant - Assistant Manager
Swissôtel Grand Shanghai

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Description du poste

“a passion for perfection”
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.


Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions


All Day Dining Restaurant - Assistant Manager

Position Objective: for you to bring your previous supervisory experience to our All Dining Restaurant to ensure a high quality, consistent and personalized experience for all our guests and patrons thereby contributing to and supporting the reputation of our hotel.


Summary of Responsibilities:
Plan, organize, control and direct the work of employees in the Hotel’s Restaurant in accordance to Swissotel procedures and absolute safety and satisfaction of guest.
1. Always keep a smile to the guests

2. Follow the hotel standard, provide guests with high quality and memorable experience in the store

3. Respond to guest's needs or problems in time. Assist in sorting out guest information

4. Use the hotel standard language to answer the phone, accept reservations and provide relevant information.

5. According to the employee handbook management staff

6. To assist in the selection, training, evaluation, to motivate staff to work, to guide the work of the staff, the staff to do the relevant discipline

7. Management and implementation of training programs for employees

8. Greet and establish a good relationship with the guests, and handle guest's needs in a timely manner.

9. Make departmental rules and regulations
10. Complete employee assessment and follow up
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
  • Previous service experience an asset
  • Previous point of sale system experience an asset, but not required
  • Excellent communication and organizational skills
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all 
Swissôtel Hotels & Resorts
Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.
If you are interested in embarking on a challenging career with us, we invite you to submit your application online.

Profil recherché

See description

Temps plein
JingAnSi, China
Dès que possible
Durée du contrat

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