Description du poste
Swissôtel Grand Shanghai, award winning “Leading Business Hotel” offers 467 contemporary designed rooms. 4 restaurants and bars, a health club and spa, comprehensive conference and banquet facilities cater to all events and occasions
All Day Dining Restaurant - Assistant Manager
Position Objective: for you to bring your previous supervisory experience to our All Dining Restaurant to ensure a high quality, consistent and personalized experience for all our guests and patrons thereby contributing to and supporting the reputation of our hotel.
2. Follow the hotel standard, provide guests with high quality and memorable experience in the store
3. Respond to guest's needs or problems in time. Assist in sorting out guest information
4. Use the hotel standard language to answer the phone, accept reservations and provide relevant information.
6. To assist in the selection, training, evaluation, to motivate staff to work, to guide the work of the staff, the staff to do the relevant discipline
7. Management and implementation of training programs for employees
8. Greet and establish a good relationship with the guests, and handle guest's needs in a timely manner.
- Previous service experience an asset
- Previous point of sale system experience an asset, but not required
- Excellent communication and organizational skills
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all
- Temps plein
- JingAnSi, China
- Dès que possible
- Durée du contrat