Call Center - Swiss Service Operator

[{{ $ | translate}}] Call Center - Swiss Service Operator
Swissôtel Grand Shanghai

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Description du poste


“a passion for perfection”
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path.


E.g. 1 Housekeeping:
The Swiss Service Center at Swissôtel Grand Shanghai is managed by a professional, friendly and dedicated team of Swiss Service Operators,To strengthen our team, we are looking for:
Call Center - Swiss Service Operator

Position Objective: for you to ensure a high quality, consistent and personalized experience for all our guests and patrons thereby contributing to and supporting the reputation of our hotel. 

Summary of Responsibilities:
  • To offer guests an enjoyable, courteous, professional and efficient service at all times following all Standard Practise Instruction (SPI) of the Front Office Department and Swissotel Grand Shanghai.
  • To ensure a consistently high standard of customer service is delivered by all Swiss Service Server.
  • To be respectful of guest’s privacy, ensuring al their request is strictly adhered to and guest details must remain confidential.
  • Actively solicit guests’ feedback.
  • Deal efficiently and courteously with all customers requests by monitoring and following up with the respective staff and correct channels.
  • Effectively and efficiently monitor and follow up of guest requests.
  • Accurately take Room Service orders, restaurant reservation and any other guest requests.
  • To ensure all systems are kept up to date with accurate information.
  • To ensure all close of day procedures and reports are completed according to the Swissotel standards.
  • Be totally familiar with all facilities, functions and special events in the Hotel on a daily basic, assisting guest in any inquiries.


We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
  • Previous service experience an asset
  • Previous point of sale system experience an asset, but not required
  • Excellent communication and organizational skills
  • Highly responsible & reliable
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively with fellow colleagues as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times

Profil recherché

See description

Temps plein
JingAnSi, China
Dès que possible

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