[{{ $ctrl._job.status.name | translate}}] Guest Relation Supervisor
Swissôtel Resort Bodrum Beach

Guest Relation Supervisor

“Quality in Life”

Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use & develop their knowledge to reinvent their career path. Swissotel Resort, Bodrum Beach lies directly on the waterfront in Turgutreis, approximately 20 km from the centre of Bodrum, a very popular destination as it offers ideal conditions for water sports, culture and Aegean relaxation.

The main two-storey hotel of Swissotel Resort, Bodrum Beach comprises 66 rooms and suites, with minimum 40 m² per room. This is complimented by 72 serviced residences at 85-348 m².

The restaurants and bars are places of entertainment, where the ambience runs from formal to casual and dishes are prepared with the best local products.

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Supervise all Guest Relation Opertions team ensuring that guests are taken care of in a professional and friendly manner 
• Maintain effective communication with all related departments to ensure smooth service delivery 
• Check the system on reservations for next two weeks and inform the sales team to fulfill sales leads accordingly 
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels 
• Ensure that every call is greeted and attendent in a professional manner as per the Accor Heartist Service Standarts
• Ensure all guest registrations are completed and correspond with Opera PMS guest information.
• To consistently offer professional, friendly and engaging service
• To lead and supervise the guest services front office team while ensuring all service standards are followed
• To assist guests regarding hotel facilities in an informative and helpful way
• To follow all safety policies 
• Other duties as assigned

Qualifications:

We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:

• The candidate should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel.
• Previous experience in a leadership or supervisory role and asset
• Excellent written and spoken English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials.
• Computer literate and previous experiences with Opera are an advantage.
• The candidate must work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests.
• Must possess a professional presentation
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Swissôtel Hotels & Resorts offers broad career development possibilities within a growing international group and competitive conditions of employment.

If you feel you are ready for your next professional challenge, send us your application today.  

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