Housekeeping Manager

[{{ $ctrl._job.status.name | translate}}] Housekeeping Manager
The Carlyle

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Description du poste

Job Title: Housekeeping Manager

Education: Bachelor's Degree

Location: The Carlyle, A Rosewood Hotel - NY, NY 10021 US (Primary)

Career Level: Manager

Category: Housekeeping

Job Type: Full-time

Compensation Currency: USD

Job Description:
The Carlyle, A Rosewood Hotel is currently recruiting for a Housekeeping Manager. The ideal candidate will monitor all aspects of the department and will supervise, train and inspect the performance of all associates within the department as well ensuring that all procedures are completed per hotel standards.  In addition, this role is responsible for motivating and communicating the Rosewood brand culture, departmental goals, Rosewood and LQA standards and hotels policies and procedures.
 
Essential Duties and Responsibilities 
Develops and updates policies and manuals, as related to the division/department, for implementation in the field, while ensuring compliance to the same for consistency across the group.
Actively participates in and leads recruitment and talent development for the division/department, to meet both current and future needs.
Support the hotel philosophy concerning hiring, employee relations, disciplinary action, training, counselling, evaluating, etc.
Prepare work schedules for effective staffing, ensuring efficient operation of the department within specific labor standards.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, Rosewood brand, Forbes standards and LQA standards.
Verify room status on AM and PM. reports and update status of check out rooms
Assist with preparing and distributing assignment sheets to scheduled staff and review priorities. Update assignments on a daily basis in appropriate logs.
Inspect guest rooms, guest corridors, elevator foyer area, spa, Business Center, Fitness center, housekeeping office, service areas including linen closet, restrooms and storage areas, report and correct discrepancies and follow-up to ensure all is in order.
Check all staff for proper work attire and grooming, coach and counsel as needed.
Inspect public areas/bathrooms, restaurants, spa, offices and service areas after being cleaned by respective personnel, using designated checklists.Directly contact respective personnel and relay any deficiencies to be corrected and coach and counsel as needed.
Training, motivating and counselling staff, and facilitate with disciplinary process in accordance with hotel policies and procedures.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
Maintain clean and safe work area.
Ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
 
Required Skills
Must be able to perform job functions with attention to detail, speed and accuracy
Be a clear thinker, remaining calm and resolving problems using good judgement
Follow directions thoroughly
Understand a guest’s service needs
Work cohesively with co-workers as part of a team
Work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Prior heavy exposure to Housekeeping Manager job responsibilities
Thorough knowledge of public area management and laundry operations; knowledge of proper chemical handling and following OSHA requirements; ability to manage payroll and schedules; ability to keep control of the budget; ability to train and develop the Housekeeping and Laundry departments; ability to motivate the staff and developing incentive programs to improve their productivity.
Basic Microsoft Office skills and familiarity with HOTSOS and OPERA.
Ability to be resourceful, creative and maintain flexibility
Ability to perform mathematical operations with units of measure including, but not limited to dollars, cents, feet, inches, cups, pounds and ounces
Required to speak, read and write English, with fluency in other languages preferred
Must be able to exert physical effort in transporting 25 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
 
Qualifications
Bachelor degree or equivalent work experience.
Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property preferably in a union environment
 
Our Hotel
Built in 1930, The Carlyle, A Rosewood Hotel is a New York City luxury hotel that exudes charm and elegance. For generations, it has been the “home away from home” for world leaders, celebrities and sophisticated travelers. Guests discover remarkable privacy, luxury and impeccable service from this award-winning property. The Carlyle has consistently been recognized as one of the top hotels to stay by the world’s leading publications, travel magazines and consumer organizations.
Our Company
Rosewood® Hotels & Resorts manages 24 one-of-a-kind luxury properties in 15 countries, with 17 new hotels under development.  Each Rosewood hotel embraces the brand’s A Sense of Place® philosophy to reflect the individual location’s history, culture and sensibilities.  The Rosewood collection includes some of the world’s most legendary hotels and resorts, including The Carlyle, A Rosewood Hotel in New York, Rosewood Mansion on Turtle Creek in Dallas and Hôtel de Crillon, A Rosewood Hotel in Paris, as well as new classics such as Rosewood Beijing

Job Requirements: EEO-1 Code: 420

Profil recherché

See description

Contrat
Temps plein
Lieu
Manhattan, New York, NY, États-Unis
Département
Housekeeping
Début
Dès que possible
Durée du contrat
Indéfini

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