[{{ $ctrl._job.status.name | translate}}] Guest Services Executive
The Dixon Autograph Collection

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Description du poste

The hotel

The Dixon, Tower Bridge, a new boutique style hotel part of Autograph Collection Hotels which opened its doors in December 2018. Taking centre stage in the Tower Bridge neighbourhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is set to be become a new cultural hub for the capital’s centre of artistic activity.

• Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.
• The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighbourhood’s culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.
• Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighbourhood oasis that will welcome not only hotel guests but also the local trade.

Service expectation

An individual, whose personality shines in the service they provide with the ultimate aim to create memories “Exactly like nothing else”. A passionate professional who understands and actively promotes, lives and shares his/her knowledge about the brand’s 4 pillars:

• The vision of an individual – product of passion; understand and showcases passion for the brand / hotel and vision we stand for.
• Heartfelt design - purposeful and uncompromising; fully aware of the fascinating history behind the building and shares this with our guests.
• A mark of craft – unique skill and expertise; aware and promotes the concept of Shakedown coffee actively in business.
• A role in the locality – rooted in the local; in the know of the local area and is able to recommend local specialties, unique places

Key responsibilities

• Extends an efficient and welcoming experience both upon arrival and departure.
• Attends to any guest comments brought to their attention and deals with these efficiently and courteously. Readily available to attend any quest questions and enquires providing adequate response to them.
• Has the ability to offer insightful and bespoke recommendations based on individual guest preferences and be able to maintain a high level of product and service knowledge in order to best serve and facilitate guest requests.
• To seek ways to maintain, improve and effectively work within the Front of House teams.
• Ensures that the shared working areas and back office are kept neat and tidy at all times.
• To perform other duties or responsibilities as assigned.

• Ensures that data accuracy standards are followed.
• Ensures the management of guest luggage (arrival/departure and storage) and its correct recording with the appropriate labeling.
• Ensures all luggage items are delivered to the correct rooms in a timely manner.
• Deliver all guest mail to their rooms. Ensure daily newspapers are delivered according to standard and that the order reflects business level and demands to ensure expenses are kept to a minimum.
• Offers valet parking and parks guest vehicle when appropriate driver’s license is obtained.
• Ensure a high level of local knowledge with regards to nearby streets, attractions, shops, amenities etc. In-depth knowledge of London is essential.
• Collect and provide comprehensive information and coordinate guest requests including but not limited to hotel services, sporting events, places of interest, restaurants, theater, airline, transportation tickets, limousine rentals, sightseeing tours and any other information of interest. Handle reservations and obtain/issue tickets where applicable.
• Adheres to the correct procedures on acceptance of payment cards and cash, as well as foreign currency exchange.
• Is able to complete all tasks on his / her designated task list in a timely and efficient manner while ensuring all necessary follow-up and communication is complete prior to ending a shift.
• Understands and is fully conversant with the systems in use, standards of performance and job description. Understands and is conversant with the Computer Systems in place, Marriott Global Source, Guest Voice and any other relevant systems.
• To contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded as required by the Front of House Manager.
• To be aware and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.

• Escort guests to bedrooms, up sell all hotel facilities and explaining all room facilities to the guests.
• Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.
• Maximizes occupancy and uses up-selling techniques to promote the hotel.

Profil recherché

• At least 1 year of experience of the London hotel market with a proven track record in branded 4/5 star properties.
• Strong people and communication skills
• Exceptional presentation and negotiation skills
• Category B Driver’s licence is preferred
Temps plein
England, Royaume-Uni
Conciergerie, Portier, Réception
Dès que possible
Durée du contrat
Postes disponibles
Échelle de rémunération
Depending on experience

The Dixon Autograph Collection

Occupying an awe-inspiring building that dates from 1906, when it served as the Tower Bridge Magistrates Court, The Dixon is a new hotel that captures all the culture, creativity and variety of London SE1. Named after John Dixon Butler, the Grade II-listed building's original Edwardian architect, The Dixon is steeped in history but inspired by the contemporary character and culture of its vibrant neighbourhood. Its 193 rooms and suites, lounges and restaurant enjoy an edgy, eclectic design aesthetic and a boutique vibe. Tactile materials, surprising bursts of colour and finely-crafted details effortlessly complement the authentic original features. This place exudes style and charisma, from top to toe.

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